Master Vender Account Manager

Are you and experienced Branch Manager, Business Manager or Senior Consultant committed to offering an exceptional gold standard service to client schools?
Confident dealing with senior stakeholders, skilled in maintaining relationships and managing the delivery of high quality, engaged educators?
Do you thrive working in partnership, then Account Management could be the route for you!

About Us:

We are SupplyBank, part of Supporting Education Group

• Equipping educators with the skills, support and opportunities they need to teach effectively.

• Helping schools deliver the best possible experience for their students.

• Giving parents the right tools to help their children learn.

Supporting Education Group brings together services that support every aspect of a child's journey through school and beyond. We build bright futures through expert support, inspiring staff and cutting-edge technology.
People are at the heart of what we do. It's our aim to create an environment and employee experience, which inspires and encourages our people to do their best work. We spend a significant portion of our lives at work, and we believe it's really important to make this as enjoyable as possible.

About the role:

As an Account Manager at SupplyBank you will be a key strategic partner your role will be to deliver the business growth through retaining, nurturing and growing relationships with our key Master Vendor client accounts (Multi Academy Trusts) by ensuring their schools recruitment needs are met effectively and efficiently. This role will be highly influential locally and regionally.

You will be liaising daily with a range of key stakeholder across the trust, and their schools from CEO and CFOs, to finance, Head Teachers and Business Managers.

You will also be working closely with our SEG branches for Teaching Personnel and Protocol Education as well as third party suppliers when needed to ensure that the standards you set are upheld to ensure the continued success of your partnership.
You will have a Delivery Consultant reporting into you, who will provide support in the recruitment and retention of high quality Educations, you will be responsible for line managing, coaching and developing this person in line with their expectations.
Based out of our Northampton Office in Teaching Personnel you will work closely with our operations teams as well as your wider SupplyBank Team across Supporting Education Group. As well as maintaining strong relationships through regular face to face client visits across the trust and it's schools.

Key responsibilities:

• To maintain a clear and accurate understanding of the internal MAT stakeholders/buyers and educator landscape for the MAT.
• Responsible for generating additional business and additional lines of business with the MAT through weekly sales calls.
• In conjunction with the School Partnership Manager, meet with MAT SLT and school SLT face to face, online or over the phone. Building and fostering positive relationships.
• Localised market analysis with Senior Operations/School Partnership Managers/Partnership Delivery Managers, client development planning and educator acquisition and utilisation planning
• Manage operational delivery performance by maintaining a good working relationship with existing and new contacts with regular service reviews conducted.
• Work with the MSP Team to ensure an effective supply chain strategy to meet the needs of the MAT.
• Support the MSP Team in the onboarding and relationship management with suppliers into the MAT.
• Review supplier performance and conduct service level reviews with suppliers to improve the service delivery to the MAT.
• Oversee the supplier adherence to the programme and compliance for day-to-day expectations.
• Ensure that business performance of the assigned MAT consistently meet account and individual targets, in line with company and service level expectations.
• Improve performance and output of the assigned MAT to result in week-on-week growth.
• Develop a deep understanding of our educational products and services to effectively communicate their value propositions to client accounts.
• Represent SEG at industry events, conferences, and networking opportunities.

About you:

A confident communicator with exceptional interpersonal skills, you will be an experienced people manager and Education Recruiter.
This is an exciting opportunity to take a step back from more direct selling and new business acquisitions, in order to cultivate your strategic stakeholder management, relationship and service delivery skills.
You will have exceptional attention to detail and be organised and self-motivated. You will thrive on regular feedback and service reviews with your clients.
A natural problem solver, with a project management mindset you will ensure that you are working collaboratively with your clients in order to deliver a best in class service.
What we offer:

• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.

• We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP.

• From day 1, free life insurance covering up to x4 your salary.

• We'll both add money into your pension pot after 3 months.

• Get 25% off online learning resources for year 1 to GCSE with EdPlace.

• Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.