Senior Client Adviser

Migrant Help are currently looking for a Senior Client Adviser to join their team in Belfast (Hybrid, with attendance at our regional office at least 3 days a week). You will join us on a full time, permanent basis. In return, you will receive a competitive salary of £37,425 per annum.

About us:

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

The Senior Client Adviser role:

Part of the Modern Slavery and Human Trafficking (MSHT) team in Northern Ireland, the Senior Client Adviser is a rewarding role at Migrant Help. you will provide line management and oversight for MSHT Advisers and will provide a professional, high quality support service to a smaller, more complex caseload of Service Users, as well as taking first responsibility for Adviser escalations.
If you are dedicated, team-oriented and have demonstrable experience working with vulnerable people and are looking for an exciting role that makes a difference, we'd love to hear from you!

Key responsibilities of our Senior Client Adviser:

• Act as first line of escalation for MSHT Advisers on operational/ safeguarding/ incident matters, case working advice and guidance on complex cases under the overall management of the Regional Manager for Northern Ireland
• Work collaboratively with the Regional Manager and other Senior Adviser to manage service capacity, ensuring effective delivery of service in line with contractual requirements
• Manage a small complex case load of clients, offering appropriate support to vulnerable Service Users and those with additional support needs as required
• Assist the Regional Manager to ensure staff adhere to deadlines for the provision of documentation and data in relation to reporting/financial invoicing to Department of Justice, NI
• Review Adviser risk assessments, and respond to Adviser escalations which includes reviewing incident reports and responding appropriately
• Work under the guidance of the Regional Manager to undertake service development and staff/service user engagement activities
• Attend contract/stakeholder/sector meetings with, or in place of, the Regional Manager as required
• Develop and maintain effective working relationships with NGOs, statutory agencies, police, relevant local authorities, partner agencies/stakeholders in the region as part of the Stakeholder Engagement Plan

Skills and experience we are looking for in our Senior Client Adviser:

• Experience working with vulnerable people
• Excellent self-organisation skills and time management
• Ability to explain complicated information to Service Users including the use of an interpreter
• Presentation skills with the ability to make briefing sessions interactive

These are some of the benefits we offer:

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 6th January 2025

If you are interested in becoming our new Senior Client Adviser, please click 'APPLY' today. We look forward to hearing from you!

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