Service Delivery Manager

Company:

Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future. As part of the Adecco Group, Akkodis combines the expertise of AKKA and Modis, with over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC. Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets.

With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce time-to-market, and prepare for the future. At Akkodis, you’ll join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology.

Scope:

The Service Delivery Manager (SDM) plays a pivotal role in Akkodis' newly launched technical delivery team, which drives a UK national program aimed at transforming and future-proofing the central government’s workforce. This initiative leverages cutting-edge technology, strategic partnerships, and a comprehensive SaaS-based platform to create an advanced, candidate-centric experience tailored to meet the evolving skill demands of the public sector.

This high-impact program offers a unique opportunity to be part of a team building a scalable, data-driven recruitment ecosystem. By redesigning, building, and deploying a sophisticated Big Data system, the SDM ensures seamless coordination and delivery across diverse roles, including architecture, project management, data analytics, development, and technical support. The focus is on establishing a next-generation digital infrastructure that drives innovation and efficiency, enabling the delivery of a transformative workforce

Role:

Acting as the primary interface between internal technical teams and key stakeholders, the SDM fosters collaboration to deliver high-quality solutions while adhering to contractual obligations and project timelines. In addition to managing ongoing projects, the SDM scopes and defines new work packages, refines technical requirements, and supports tenders and bid submissions to secure future opportunities. Maintaining client satisfaction, resolving issues, and mitigating risks are central to ensuring the program’s success and supporting Akkodis' growth in IT and digital services.

The SDM also leads direct line management, focusing on team development through performance reviews, addressing skills gaps, and implementing tailored professional development plans. By mentoring and coaching, the SDM drives continuous improvement, aligning team growth with organisational objectives to maintain a skilled, motivated workforce and ensure sustained success in delivering cutting-edge IT and digital solutions

Responsibilities:

• Manage the delivery of IT and digital service programmes, focusing on SaaS and IaaS solutions, ensuring alignment with client specifications and company standards.
• Act as the main point of contact for clients, facilitating clear communication and strong relationships to drive project success.
• Scope, define, and develop proposals for new work packages, including resource planning and cost estimation.
• Collaborate with internal technical teams to oversee project execution, ensuring adherence to technical and quality requirements.
• Monitor project risks, resolve issues, and implement mitigation strategies to maintain delivery timelines and outcomes.
• Support the growth of the organisation’s IT and digital services by contributing to bids, tenders, and strategic initiatives.
• Recruit technical experts in alignment with programme requirements and collaborate with the Resource Planning and Capacity Management team to ensure optimal staffing.
• Analyse and report on project and programme data to provide actionable insights and ensure informed decision-making.
• Drive team development through performance management, skills gap analysis, and tailored training programmes.
• Lead efforts to innovate and improve service delivery processes, enhancing efficiency and client satisfaction.

Required Experience:

• Strong technical background in IT and digital services, with a focus on SaaS and IaaS programmes.
• Excellent communication and stakeholder management skills, with the ability to build and maintain effective client relationships.
• Proven ability to manage complex projects, balancing technical, contractual, and client expectations.
• Leadership and team management experience, with a focus on performance development and mentoring.
• Problem-solving aptitude with the ability to anticipate challenges and implement effective solutions.
• Knowledge of risk management and quality assurance processes within IT and digital services.

Required Skills:

• Demonstrated experience managing IT and digital service programmes, preferably in a client-facing capacity.
• Track record of delivering projects on time and within budget, while maintaining high quality standards.
• Experience in scoping and defining IT and digital work packages, including the preparation of proposals and tenders.
• Familiarity with industry-standard tools and methodologies for project management and digital service delivery.

Required Education

• Degree in Information Technology, Computer Science, or a related field; advanced degrees or certifications are an advantage.
• Relevant professional certifications in project management (e.g., PRINCE2, PMP) are desirable.