Client Support Specialist

Are you passionate about helping businesses thrive online? Do you enjoy solving problems, building relationships, and delivering exceptional service? Evo Talent is excited to be recruiting a Client Support Specialist on behalf of Iconography Ltd, who specialise in bespoke eCommerce solutions.

Since 1997, Iconography Ltd has been crafting innovative platforms through its bespoke IXO platform, helping businesses succeed in an ever-evolving digital landscape. This is your chance to join a talented and friendly team, where your contributions will make a real impact.

What You’ll Do

As a Client Support Specialist, you’ll be the heartbeat of our client interactions, ensuring their satisfaction and success. You will:

• Resolve Issues: Address client queries and challenges, delivering prompt and effective solutions.
• Build Relationships: Develop strong, long-term partnerships with clients by understanding their business needs.
• Manage Accounts: Understand clients’ business goals and tech requirements, providing strategic guidance with ongoing advice and support.
• Oversee Projects: Scope, agree upon, and manage technical projects to ensure timely delivery and client satisfaction.
• Collaborate: Communicate effectively with clients, third parties, and internal teams.

What We’re Looking For

We’re searching for someone who is:

• Client-Focused: Passionate about helping clients succeed online.
• Curious: Enthusiastic about the internet and eager to grow and learn in this ever-evolving field.
• A Great Communicator: Skilled in verbal and written communication, with the ability to influence and present ideas effectively.
• Organised and Agile: Comfortable juggling multiple projects and relationships with ease.
• Tech-Savvy: Proficient in ICT, Microsoft Office, and CRM tools, with a willingness to learn new systems.
• Proactive and Resourceful: Eager to improve, take initiative, and find creative solutions.

Why Join Iconography Ltd?

Iconography Ltd is more than just a leader in eCommerce; it’s a company committed to fostering creativity and collaboration. Their Ilminster office combines productivity with a welcoming atmosphere, featuring:

• Free parking and an EV charging port.
• Modern amenities, including a coffee machine and a patio area for breaks or team gatherings.
• Recreational perks such as a pool table and table football.
• A hybrid working model with work-from-home options after the induction period.

Ready to Join?

If you’re excited about the opportunity to work in a dynamic and supportive environment, we’d love to hear from you!