Contract Performance Manager

Contract Performance Manager

Location: Remote (with operational support from HQ in Warrington)

About My Client:

My client provides strategic solutions through their materials and asset-related framework services to customers with significant spending requirements. Their commitment to delivering excellent customer service and procurement excellence is at the heart of everything they do. They are now seeking a driven and dynamic Contract Performance Manager (CPM) to join their Key Accounts team.

Job Summary:

As a Contract Performance Manager, you will be responsible for managing contract performance for a select group of high-value customers. Using your expertise in procurement and asset management, your role is to help these clients maximise value, optimise operational performance, and achieve improved financial outcomes. You will collaborate closely with customers and suppliers, using data analysis and reporting to identify and drive opportunities for continuous improvement.

This role offers an exciting opportunity to influence and manage customer relationships, whilst supporting the Key Accounts team in generating new business, increasing customer satisfaction, and ensuring overall account growth.

Key Responsibilities:

• Monitor and Analyse: Track spend and contract performance for approximately 20 customers using the Quantum technology platform. Identify trends, assess compliance, and generate tailored reports.
• Enhance Performance: Continually assess and improve contract performance, proactively addressing under-performance and highlighting opportunities for enhancement.
• Collaboration: Work closely with customers and suppliers to resolve issues, implement contract improvement initiatives, and drive positive outcomes.
• Contract Retention & Growth: Retain existing contracts while identifying new opportunities within your assigned accounts, ensuring business performance is enhanced through procurement excellence.
• Administrative Support: Assist the Key Accounts team with various administrative tasks, including data analysis, reporting, maintaining project logs, and managing call-offs from frameworks and dynamic purchasing systems.
• Relationship Building: Establish and maintain strong, effective working relationships with internal colleagues and supply chain partners to ensure a seamless and positive experience for our clients.
• CRM Management: Maintain accurate records and manage project mobilisation plans.
• Promote My Client's Values: Promote my client’s corporate values to both internal and external stakeholders, ensuring consistency across all work.

Ideal Candidate:

The ideal candidate is an enthusiastic, motivated professional with a passion for delivering high-quality customer service. You should have a proven track record in procurement or asset management, with strong analytical skills and the ability to influence and negotiate effectively. You must be proactive, results-driven, and enjoy working as part of a remote team.

• Tenacious and Driven: A self-motivated individual with a passion for achieving outstanding results for clients.
• Customer-Centric: Committed to providing excellent customer service, with a focus on both internal and external stakeholders.
• Team-Oriented: Ability to work effectively within a remote team, influencing and motivating colleagues to achieve common goals.
• Results-Oriented: A logical and systematic approach to managing multiple priorities and delivering key objectives.
• Relationship Builder: Strong interpersonal skills with the ability to manage senior stakeholders and maintain positive relationships.

Qualifications, Skills & Experience:

• Strong research and analytical skills.
• Excellent project management, time management, and organisational abilities.
• Superior communication skills with the ability to tailor messages to diverse audiences.
• Proven influencing and negotiating skills, promoting commitment and action.
• Solid commercial awareness with an eye for identifying business opportunities.
• An understanding of procurement processes and public procurement regulations.
• Ability to manage senior stakeholders effectively.
• Full driving licence.

Why My Client?

• A supportive, remote-working environment with a focus on professional development.
• Opportunity to contribute to a fast-growing business and play a key role in driving customer success.
• Competitive salary and benefits package.

If you're looking to take the next step in your career and play an integral role in managing high-value contracts while delivering exceptional results, we’d love to hear from you.