Customer Liaison Officer

Role: Client Liaison Officer Location : Linbro Park - Johannesburg Desired skills : 2-3 years of experience on administrative skills Proficiency in Advanced - MS Office Excellent communicational and verbal skills Experience Required: Administration duties including, but not limited to: Developing strong relationships with customers to maintain existing business Preparing and updating Account reports Collaborating with various internal departments to ensure fulfilment all customer requests Time management and multitasking skills to handle multiple tasks and clients at once Strong organizational skills and attention to detail Ability to handle pressure Ensuring the compliance with our internal commercial and financial processes Perform various ad hoc administrative tasks and follow ups as required. Supporting the recruitment process Prepare Travel Invoices and Sundries Support the follow ups on commercial payroll & expenses Support onboarding new candidates Knowledge of international service operations Knowledge of foreign exchange Knowledge of Supply Chain processes Services Industry Client relationship management : Building and maintaining relationships with clients and key personnel Customer service : Addressing client inquiries and resolving issues Client feedback : Monitoring client feedback and working to improve service Account management : Processing applications, preparing contracts, invoicing, and managing records Administrative functions : Performing a range of administrative functions for the client Communication : Responding to client queries and complaints via email, phone, or in person Business reviews : Conducting business reviews to ensure client satisfaction Sales opportunities : Alerting the sales team to opportunities for further sales Client satisfaction surveys : Carrying out client satisfaction surveys and reviews Client expectations : Managing client expectations through high-quality customer service Record keeping : Keeping detailed records of client interactions and transactions

Location: Johannesburg, ZA

Posted Date: 12/26/2024