Regional Block Manager

REGIONAL PROPERTY MANAGER - HAMPSHIRE - £50-60,000PA

Job Purpose:

The Regional Property Manager will oversee a team of 5 Block Managers, ensuring the efficient and effective management of residential blocks within the assigned area. This leadership role involves strategic oversight, mentoring, and operational management, with a strong focus on maintaining compliance with Health & Safety regulations, delivering exceptional service to clients and residents, and managing conflict. The role also requires a proactive approach in public speaking, presenting, and fostering a culture of compliance across the team.

Key Responsibilities:

Team Leadership & Development:

• Oversee a team of 5 Block Managers, providing guidance, mentorship, and professional development to ensure high performance and effective team dynamics.
• Conduct regular one-on-one meetings and performance reviews with Block Managers, ensuring continuous improvement and development.
• Foster a collaborative and results-driven team culture, promoting best practices, knowledge sharing, and adherence to Health & Safety standards.
• Address any performance or team-related issues, using conflict management skills to maintain a harmonious and productive work environment.

Client Relationship Management:

• Act as the main point of contact for key clients, managing client expectations and ensuring the highest level of satisfaction with property management services.
• Regularly review service delivery with clients, including property owners, residents, and landlords, and address any concerns in a professional and timely manner.
• Develop and maintain strong relationships with key stakeholders, such as residents’ associations, service contractors, and local authorities.
• Operational Oversight:Ensure Block Managers are effectively managing day-to-day operations, including property inspections, maintenance, and emergency response.
• Oversee the preparation and management of service charge budgets, ensuring accuracy and compliance with agreed budgets.
• Monitor property performance, including financial health, maintenance schedules, and tenant satisfaction, and take corrective action where necessary.

Compliance & Risk Management:

• Health & Safety Compliance: Ensure that all residential blocks under management comply with all relevant Health & Safety regulations, building codes, and fire safety requirements. Regularly audit sites to ensure compliance with current legislation and best practice.
• Conduct regular risk assessments and property inspections, identifying hazards and ensuring that safety protocols are in place.
• Ensure that all necessary safety documentation, such as fire risk assessments and maintenance records, are up to date and accessible.
• Stay updated with industry trends, changes in Health & Safety regulations, and best practices to ensure continuous compliance.
• Respond promptly and appropriately to any incidents or accidents, ensuring proper reporting and follow-up in line with legal obligations.

Presenting & Public Speaking:

• Represent the company at client meetings, residents’ forums, and industry events, delivering presentations on property management topics and updates.
• Lead meetings with clients, contractors, and residents' associations, ensuring clear communication and effective presentation of ideas and solutions.
• Organise and present at internal and external events, ensuring the firm’s expertise is effectively communicated to various stakeholders.

Conflict Management & Resolution:

• Act as the key escalation point for managing disputes or complaints from residents, contractors, or clients, using advanced conflict management techniques to resolve issues.
• Develop and implement strategies for proactively managing tenant and resident relations to minimise disputes.
• Ensure that all legal and contractual obligations are upheld in conflict situations, and manage the resolution process efficiently.

Strategic Planning & Growth:

• Contribute to the strategic development and growth of the property management function, identifying opportunities for expansion or service improvements.
• Support business development activities, including attending client pitches and assisting in tender submissions.
• Continuously review internal processes to drive operational efficiencies and improve service delivery.

Reporting & Performance Monitoring:

• Review and analyse property performance, financial data, and client feedback, preparing comprehensive reports for senior management.
• Monitor and evaluate Block Managers’ adherence to KPIs and SLAs, identifying areas for improvement.
• Ensure timely and accurate reporting of all key operational metrics to senior management.

Experience Required:

• A proven track record in managing a team of Block Managers.
• Previous experience in leading and managing teams within a property management setting.
• Strong experience in handling conflict management, presenting, and public speaking at both client and internal levels.

Qualifications Required:

• MIRPM (Member of the Institute of Residential Property Management) or working towards it.
• AssocRICS (Associate Member of the Royal Institution of Chartered Surveyors) or equivalent qualification.
• A valid driving licence and access to a vehicle, as travel between sites is required.

Skills Required:

• Proven leadership and management skills with the ability to motivate and guide a team of professionals.
• Strong conflict resolution and negotiation skills, with the ability to manage difficult situations diplomatically.
• Excellent communication and public speaking skills, with experience in delivering presentations to a range of stakeholders.
• In-depth knowledge of residential property management regulations, including service charge budgeting, health & safety, and tenant relations.
• Proficient in property management software and MS Office Suite.
• Ability to manage time effectively, prioritising tasks and meeting deadlines.

Personal Attributes Required:

• Strong interpersonal skills with the ability to build relationships with both internal and external stakeholders.
• Highly organised and detail-oriented, with the ability to manage multiple priorities simultaneously.
• Ability to remain calm under pressure and maintain a positive outlook in challenging situations.
• Adaptable and proactive, with a forward-thinking approach to problem-solving and service improvement.
• Strong commercial awareness with a focus on delivering results and maintaining high levels of client satisfaction.

Location: Hybrid Role with 2 days in office near Portsmouth and 3 days at home or travel across the region to meet with Block Managers, clients, and contractors.

Hours: Full-time, Monday to Friday, 8am-4pm (2 days in office)

Salary: £50-60,000pa, plus benefits package (including car allowance, pension, and bonus).

If you have the required skill set and experience and want to be a part of reputable business with career advancement and multiple benefits; apply to this role asap or contact Matthew Squirrell at Dove & Hawk remembering to quote vacancy reference: 10899