Customer Service Advisor

Customer Service Advisor based in Edinburgh, EH3 (Hybrid)
Offering £25,106 per annum
?Full time, permanent opportunity
?Start Date: January 2025

We are thrilled to announce an exciting new opportunity with our client, one of the nation's most successful e-commerce businesses! Due to their incredible business growth, we are now recruiting for a Customer Service Advisor to join their dynamic team. They have an excellent progression plan in place along with many other company benefits.

?The Role:

• Engaging with customers through many contact channels you will also liaise with network partners and supplier's.
• Handling customer queries via phone, email, social media and live chat.
• Providing product and service knowledge in a confident manner, ensuring our customers are getting the best service and ensuring their journey is smooth and streamline.
• Proactively supporting customers who may have ordered the wrong items and assisting them to find a more suitable solution and supporting in selecting a suitable alternative.
• Liaising close with their Supply chain teams.
• Contacting customers to advise on delays with orders and working to find a solution for them.
• Working with couriers or suppliers to resolve issues where deliveries are signed for but have not arrived.
• Raising Purchase Orders, Claims, and various other items.
• Solutions focused approach to handling complaints ensuring they are resolved quickly and restore the customer's relationship with us

The Person

• Previous experience within a customer focused environment, ideal candidate would have phone/email based customer service experience but our client will provide full training and are open to all customer service experience including; retail, hospitality, call centre etc.
• Excellent communication skills, able to communicate through phone, email, webchat, and social media.
• Organisation skills, being able to balance own workload is necessary
• Ability to problem solve effectively and generate solutions to solve customer's issues.
• Active listening and understanding ensuring an excellent customer journey.
• Willing and eager to learn and embark on a new challenge; full training will be provided and we are looking for someone motivated and enthusiastic to learn.

If you're enthusiastic, target-driven, and ready to make a difference, our client wants you on their team! Don't miss this chance to grow your career in a supportive and rewarding environment.

?The Hours:

• ?Full time contract
• Working 5 days between Monday to Saturday (1 Saturday per month - Work from Home)
• Shifts between 8am-6pm on a rota basis (8am - 4:30?pm, 8:30?am - 5?pm, 9?am -? 5:30?pm, 9:30?am -? 6?pm)

• Hybrid (2 days in the office, 3 days from home)
  
• 10% annual bonus of salary
• ?Perkbox membership
• Life insurance
• Company pension
• Private health care
• Free counselling and therapy
• Free cycle to work scheme

Apply Now and Be Part of Something Amazing!

?#CCNorthWest

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