Business Manager

Position: Business Manager

Location: Office based in Uxbridge

Salary: £39,600 - £46,200

Type: Permanent

The Role:

The role of Business Manager is to Inspire, motivate and lead a team of Team Leaders, Advisers, Trainers within a high-performance culture in line with the Employability & Health pillar’s vision and values. Embed a high performance culture to ensure an execution of all contractual delivery supported by exceptional quality and compliance, within budget, through effective management and leadership. Identify opportunities for collaboration leading to performance improvement in own and others’ contracts.

Duties and Responsibilities:

• Responsibility to deliver all contracts within your center(s) and delivery of all contractually set KPI’s across a range of metrics eg. customer services standards, performance, financial, compliance and quality.

• Manage all contracts within a pre-determined financial budget. Managing Profit and Loss and monthly financial forecasting.

• Lead, inspire, motivate and coach teams to deliver team and individual targets.

• Regularly review management information to identify emerging trends to proactively address potential risk areas across contracts (performance, compliance, quality and staffing resources).

• Implement Performance Management metrics, identifying skills gaps, mentoring and coaching staff

• Drive a high-performance culture in line with our vision and values.

• Working with our Continuous Improvement (CI) Team continually monitor and evaluate service delivery, making recommendations as appropriate to ensure it meets and strives to exceed the objectives of the contract specification.

• Working with Quality and Compliance teams, ensure checks and controls are in place, which are regularly reviewed and are adhered to.

• Develop and maintain relationships with external stakeholders, including central government agencies, local authorities and other key customers, to enhance our influence in the market. Own and share local Jobcentre Plus (JCP) relationships to ensure appropriate referrals to your contracts. Develop relationships with other third parties for signposting referrals, where relevant.

Essentials:

• Extensive leadership and management experience

• A detailed working knowledge of the local labour market in the advertised geographical area

• GCSE or equivalent in English and Maths at Grade C or above

• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams, Excel, Word, etc.

• Extensive experience of working in a target driven environment

• Experience of delivering services to meet contractual and quality standards