Customer Service Advisor

Company description:

XPO, Inc

Job description:

Logistics done differently.

We are looking to bring on board a Customer Service Advisor to join a busy, fast-paced team based at our customer site in Darlington, workingMonday Friday.

We need someone that has a passion for speaking to people and not be scared of juggling various tasks at any one time. If this sounds like something for you then read on!

Pay, benefits and more:

Were looking to offer a salary of £23,794. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. Youll have access to a variety of high street discounts, as well as cycle to work scheme, a workplace pension and many other perks.

What youll do on a typical day:

• Proactively seek to prevent issues and when issues do arise, find out-the-box solutions to keep our service levels running to the highest possible level
• Make outbound calls to customers regarding deliveries
• Take inbound calls from customers / drivers
• Monitor inbound/outbound call logs
• Other various office based duties
  

What you need to succeed at XPO:

• Youll need to have worked in distribution and warehouse customer service environment
• Be honest, reliable, flexible, and focussed
• Excellent communication skills in all forms & at all levels

Working experience of Microsoft packages such as Microsoft Word and Excel

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