Click Digital
IT Tech Bar Engineer
Job Location
Farringdon, United Kingdom
Job Description
We are recruiting for a Tech Bar Engineer on contract to work in our customers London office.
You will provide technical support at one of our key customers sites. you will have both excellent technical and interpersonal (soft skills), whereby our customers will bring in their devices (laptops, tablets, smartphones or peripherals for example) to seek service support. You will usually address how-to questions and offer troubleshooting and break/fix services through scheduled appointments or ad hoc requests (also available as virtual appointments delivered via MS teams) and or directly at the customers desk.
You will be well versed in Windows 10 /11. Office 365 / Google Workspace, You will be able to learn quickly and implement changes when required
Who We're Looking For
We expect you to be passionate about IT when dealing with customers on a day-to-day basis
You have excellent hardware/software break fix experience and problem-solving abilities
You will provide a superior level of service and assistance to ensure that our customers are well taken care of for any support related issues
Your Soft skills must be unquestionable
We expect you to take responsibly for you own area which includes the IMAC life cycle as well as managing your ticket queue in line with contractable obligations
You are expected to adhere to SLA’S agreed with the customer
What You'll Do
You will be working as part of a dynamic and international team you will be providing day to day support onsite via our TechBar
Some of the daily activities are:
Deploy and support locally attached In-Scope Devices
Provide workplace break/fix and Level 2 hardware and system software support as coordinated through the Service Desk (level 1)
Coordinate with Vendor for server break/fix and Level 2 hardware and system software support as coordinated through the Service Desk
Maintain and update processes and procedures for supporting the On-Site Technical Support Service
Maintain appropriate equipment spares inventory levels in local sites to meet Service Levels for all locations
Monitor, track, and analyse equipment failures based on ticket trends to identify any emerging or developing trends that will have negative impact on operational performance and develop recommendations on corrective action plans
Proactively identify opportunities to continually improve services, and improve resolution across L1, L2, L3 support tiers
Coordinate with the Service Desk and all other necessary departments to manage all On-Site Technical Support requests
Collect and distribute the hardware from/to users (movers, leavers, newcomers, etc.) and do the necessary related administration (as part of IMAC)
Support board meetings and events
Initiative-taking tracking and resolution of all issues
You are expected to Own, Monitor, Track, Communicate and close your tickets
What You'll Need
You will be an expert in dealing with customers at all levels; you will bring exceptional direct technical skills as well as great interpersonal skills
Operating Systems Expertise: A solid understanding of Windows 11 in troubleshooting, configuring, and optimization
Software and Application Support: A good working knowledge of the common software, office suites, and industry-specific applications used. You will be capable of troubleshooting issues and offering guidance on how to use these tools effectively
Mobile Device Management (MDM): Proficiency in managing mobile devices, including smartphones and tablets, is essential. This includes configuring email, securing devices, and troubleshooting mobile-specific issues
Hardware Troubleshooting: An in-depth knowledge of computer hardware, including laptops, desktops, printers, and peripherals, is required. You will be able to diagnose and repair hardware issues and/or coordinate hardware replacements
Network Troubleshooting: Possess the ability to diagnose and resolve network related problems is vital. You will understand both wired and wireless network configurations and be able to ensure a reliable and secure connection
Audio-Visual Technology: An Understanding of audio-visual equipment, including video conferencing systems, projectors, and sound systems, is important for setting up and troubleshooting presentations and meetings
Cloud Services: Familiarity with cloud-based services and platforms, such as Microsoft 365,
Problem-Solving and Adaptability: In addition to technical skills, you will possess strong problem-solving abilities and the capacity to adapt to modern technologies and tools quickly
Softskills: Exceptional customer facing and communication skills and are adaptable and welcoming of change and communicating it
Google Workspace
Location: Farringdon, GB
Posted Date: 12/23/2024
You will provide technical support at one of our key customers sites. you will have both excellent technical and interpersonal (soft skills), whereby our customers will bring in their devices (laptops, tablets, smartphones or peripherals for example) to seek service support. You will usually address how-to questions and offer troubleshooting and break/fix services through scheduled appointments or ad hoc requests (also available as virtual appointments delivered via MS teams) and or directly at the customers desk.
You will be well versed in Windows 10 /11. Office 365 / Google Workspace, You will be able to learn quickly and implement changes when required
Who We're Looking For
We expect you to be passionate about IT when dealing with customers on a day-to-day basis
You have excellent hardware/software break fix experience and problem-solving abilities
You will provide a superior level of service and assistance to ensure that our customers are well taken care of for any support related issues
Your Soft skills must be unquestionable
We expect you to take responsibly for you own area which includes the IMAC life cycle as well as managing your ticket queue in line with contractable obligations
You are expected to adhere to SLA’S agreed with the customer
What You'll Do
You will be working as part of a dynamic and international team you will be providing day to day support onsite via our TechBar
Some of the daily activities are:
Deploy and support locally attached In-Scope Devices
Provide workplace break/fix and Level 2 hardware and system software support as coordinated through the Service Desk (level 1)
Coordinate with Vendor for server break/fix and Level 2 hardware and system software support as coordinated through the Service Desk
Maintain and update processes and procedures for supporting the On-Site Technical Support Service
Maintain appropriate equipment spares inventory levels in local sites to meet Service Levels for all locations
Monitor, track, and analyse equipment failures based on ticket trends to identify any emerging or developing trends that will have negative impact on operational performance and develop recommendations on corrective action plans
Proactively identify opportunities to continually improve services, and improve resolution across L1, L2, L3 support tiers
Coordinate with the Service Desk and all other necessary departments to manage all On-Site Technical Support requests
Collect and distribute the hardware from/to users (movers, leavers, newcomers, etc.) and do the necessary related administration (as part of IMAC)
Support board meetings and events
Initiative-taking tracking and resolution of all issues
You are expected to Own, Monitor, Track, Communicate and close your tickets
What You'll Need
You will be an expert in dealing with customers at all levels; you will bring exceptional direct technical skills as well as great interpersonal skills
Operating Systems Expertise: A solid understanding of Windows 11 in troubleshooting, configuring, and optimization
Software and Application Support: A good working knowledge of the common software, office suites, and industry-specific applications used. You will be capable of troubleshooting issues and offering guidance on how to use these tools effectively
Mobile Device Management (MDM): Proficiency in managing mobile devices, including smartphones and tablets, is essential. This includes configuring email, securing devices, and troubleshooting mobile-specific issues
Hardware Troubleshooting: An in-depth knowledge of computer hardware, including laptops, desktops, printers, and peripherals, is required. You will be able to diagnose and repair hardware issues and/or coordinate hardware replacements
Network Troubleshooting: Possess the ability to diagnose and resolve network related problems is vital. You will understand both wired and wireless network configurations and be able to ensure a reliable and secure connection
Audio-Visual Technology: An Understanding of audio-visual equipment, including video conferencing systems, projectors, and sound systems, is important for setting up and troubleshooting presentations and meetings
Cloud Services: Familiarity with cloud-based services and platforms, such as Microsoft 365,
Problem-Solving and Adaptability: In addition to technical skills, you will possess strong problem-solving abilities and the capacity to adapt to modern technologies and tools quickly
Softskills: Exceptional customer facing and communication skills and are adaptable and welcoming of change and communicating it
Google Workspace
Location: Farringdon, GB
Posted Date: 12/23/2024
Contact Information
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