Client Relationship Liaison

Key Responsibilities Client Relationship Management: Develop and maintain strong, lasting relationships with clients. Act as the primary liaison between the company and its clients. Account Management: Understand clients business needs and provide relevant IT, PABX, and telecommunication solutions. Monitor account performance and proactively address any issues. Sales and Business Development: Identify opportunities for upselling, cross-selling, and renewing contracts. Collaborate with the sales team to develop proposals and close new business deals. Problem Solving and Support: Address client concerns promptly, escalating to technical teams when necessary. Coordinate with internal departments to ensure service delivery meets client expectations. Market Insight: Stay updated on industry trends, competitor activities, and emerging technologies. Use insights to recommend service improvements and innovative solutions to clients. Required Qualifications and Skills Education: Bachelors degree in Business Administration, IT, Telecommunications, or related field. Experience: 35 years in a client relationship liaison role, preferably in IT, PABX, or telecommunications. Proven track record of achieving sales targets and managing multiple client accounts.

Location: Johannesburg, ZA

Posted Date: 12/23/2024