Grain Customer Service Administrator

We are looking for a Grain Customer Service Administrator to join the Frontier team, based at Diss on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days from the office and 2 days from home.

You will be proactive, adaptable and demonstrate a proven ability to multi-task and meet deadlines. In addition, be able to process fluctuating volumes of work, remaining focused at all times.

The Benefits

• Competitive salary
• Opportunities for a mixture of home and site working (to be agreed with Line Manager)
• 25 days holiday per calendar year with option to purchase 5 more days
• Dedicated Learning & Development team to support you and your career
• Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
• Increased Maternity, Paternity & Adoption leave benefits for eligible employees
• Life Assurance scheme and pension plan with employer contributions of up to 7%
• Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers

About You

• Possess an assured and professional manner with strong communication skills
• Excellent attention to detail
• Able to handle telephone calls proficiently, communicating at all levels
• Enjoy using your own initiative to solve logistical / contractual problems
• A self-motivated, flexible, and effective team player

Your Role

As a Grain Customer Service Administrator your role will involve:

• Delivering a first-class service to suppliers and customers
• Entering a high volume of weighbridge tickets and review data accurately and efficiently
• Reviewing and actively chasing weight information to ensure payments are made and received within contractual terms
• Resolving both internal and external queries within 72 hours of receipt
• General duties as part of the Grain Administration Team.

About Us

Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion.

With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.

Award winning for our commitment to people, we have been recognised by Great Place to Work institute since 2012 and we are proud to be ranked by them in the top 30 UK best large places to work.

Our business approach is underpinned by our core values Integrity, Customer focus and Expertise or ICE. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.

Commitment to Diversity and Inclusion

We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.

We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.

We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.

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