Forecasting Manager

RAC has a great opportunity for an experiencedDemand Forecasting Managerto join us at an exciting time as we push through the next stage of our growth plans.

As theDemand Forecasting Manager,you will be responsible for forecasting supply and demand for our sales and service contact centre, ensuring we deliver exceptional service, while supporting with the creation of insight that improves outcomes for our members. You will produce regular management information (MI) that supports the running of the business and informs resourcing decisions within Sales Operations.

Reporting to the Head of Planning and Performance, youll be the functional expert in supply and demand trends, communicating with and influencing key stakeholders to ensure appropriate understanding to inform business decision making. Sourcing and analysing macro-economic data youll create robust demand forecasts and produce regular MI that feed into our resourcing models and support with the creation of insight that improves customer outcomes. You will be responsible for creating, tracking and continuously improving, both short and long-term forecasts, covering multiple areas within Consumer Roadside Sales Operations.You will also support target setting and performance insight for managing key Operational KPIs alongside managing the Real-Time Team, ensuring on day delivery of service level targets.

This position will be hybrid working and will suit someone who can get to our office in Bristol. Some travel will be required to visit our site in Manchester.

What youll do

• Working closely with Pricing, Operational, Finance and Commercial teams, providing detailed Demand and Supply forecasts
  
• Support trading teams with updates on forecast performance and call driver insight, with tracking and management of Risks and Ops
  
• Mange key reporting insights to support Operational teams deliver plans
  
• Provide detailed analysis call volume trends and drivers, present findings and recommendations in clear engaging ways
  
• Opportunity to build/improve/overhaul our regular cadence of reviews to improve effectiveness and efficiency, feeding into and supporting key trading and budgeting requirement
  
• Effectively manage real-time operation, driving improvements and building out team structure
  
• Work closely with Scheduling Manager to optimise Supply and Demand
  
• Support key transformation programme delivery
  

What youll need

• Expert in forecasting methodologies
  
• Advanced at Excel
  
• Excellent at Interpreting and Analysing complex data
  
• Effective communication skills, both verbal and written
  
• Great stakeholder management at all levels
• Demonstrable Operational Contact Centre planning and forecasting experience
  
• Effective People management experience
  
• Experience of working across multiple functions within an organisation, demonstrating strong relationship building skills and stakeholder management
  
• Practical Experience of WFM Applications, ideally Verint
• SQL and/or Power BI (not essential)

Benefits and rewards:
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewardingyouin return. As well as a competitive salary, youll have all these extra benefits:

• Eligibility to join our bonus scheme
• Holidays - 25 + Bank Holidays
• Option to join RACs Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
• Car salary sacrifice scheme after 12 months of employment, where youll enjoy significant tax savings, including electric vehicle options
• FREE RAC Ultimate Complete Breakdown Service from Day One
  
• Access to Orange Savings, our online discounts portal offering 1000s of savings on high street retailers, supermarkets, holidays, tech and much, much more

When you join us you will automatically be opted into ourColleague Share Scheme, calledOwning it together. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!

Together we are all#OrangeHeroes.Be a part of our journey!

Were committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.

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Location: Gaunts Earthcott, GB

Posted Date: 12/21/2024