Allpay Limited
IT Service Desk Manager
Job Location
Withington, United Kingdom
Job Description
About The Role
People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering
We work with some great recruitment agencies. We dont choose to partner with everyone.Explicit consent or confirmation must be received from our HR department before we accept CVs.Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner.We never accept unsolicited CVs, EVER! Even from our trusted partners. We consider it spoiling, which does not endear you to us.By sending us unsolicited CVs we deem these a free gift. If we choose to engage these candidates directly we will not pay you any fees.You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates.
Location: Withington, GB
Posted Date: 12/21/2024
We have an exciting role available for an IT Service Desk Manager which is pivotal to delivering a great customer journey for allpays internal employees and external clients.
If youre passionate about delivering amazing customer service and looking at the bigger picture to build on the user experience, not to mention putting out the odd fire, then this could be the ideal role for you. In addition to this you will need to be versatile enough to provide support to the wider areas of our IT Operations team.
What will I be expected to do in this role:- Managing the IT Service Desk, Service Operations and Desktop Support functions. Ensuring the Services function provides a centralised conduit for all to the business for all IT related issues. You will have a proven background in managing a Service Desk team, including work assignment and resource management.
- Assessing impact and planning delivery for new work tasks for system enhancements, integrations, and upgrades, Liaising with other members of IT, business users and 3rd party suppliers to ensure that changes are managed effectively with a minimum disruption to the business
- Acting as the IT escalation point to all areas of the business for any IT support issues.
- Developing and maintaining a plan for the Services team, managing and motivating resources to ensure they are utilised effectively and providing quality and responsive customer service.
- Ensuring that detailed documentation is produced and maintained for all IT systems and interfaces
- Highlighting where systems are not compliant with Auditry requirements and helping seek solutions along with the Infrastructure & architecture team.
- Providing compliance support and evidence for auditry requirments.
- Managing small project work in line with the allpay software and hardware roadmaps.
- Driving Process & ITIL focused mindset across Service Desk.
What are we looking for you to have?
- Proven customer service and support focus with a desire to deliver a high quality service.
- Proven experience working with Microsoft products, specifically Microsoft Dynamics.
- Proven ability to be self-motivated and highly professional with ability to lead and take ownership and responsibility.
- Proven ability to multi-task, work under pressure and to tight deadlines.
- Previous experience leading technical support teams with ILM (orequivalent) certification as minimum.
- Proven previous experience in an hands-on support lead/manager role.
- Proven extensive problem solving and debugging skills.
- Proven ability to independently apply production upgrades and support the products and technologies.
- Proven experience in providing services to agreed SLAs and OLAs.
- Experienced in Problem and Incident Management.
- Previous experience with working in an ITIL environment with ITIL V3 Foundation as minimum.
- Previous experience with supporting multi-tier infrastructures.
- Proven effective interpersonal and communication skills.
- Experience working within shift based service desk models would be desirable.
People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering
We work with some great recruitment agencies. We dont choose to partner with everyone.Explicit consent or confirmation must be received from our HR department before we accept CVs.Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner.We never accept unsolicited CVs, EVER! Even from our trusted partners. We consider it spoiling, which does not endear you to us.By sending us unsolicited CVs we deem these a free gift. If we choose to engage these candidates directly we will not pay you any fees.You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates.
Location: Withington, GB
Posted Date: 12/21/2024
Contact Information
| Contact | Human Resources Allpay Limited |
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