Administration and Prescribing Clerk

Salary: £22,000 - £26,936 per annum depending on experience

Positions available: up to 2 posts

Hours: 35 per week

Contract: Fixed Term (until 31st March 2026). Fixed term positions also have potential to become permanent positions during employment

Location: Worcester with ability to travel across Worcestershire

Ref: 1465

Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. Ambition, collaboration, compassion, creativity and respect are our values and we are passionate about adopting a person-centred approach to ensure people feel safe and empowered to live healthier and safer lives. This is an exciting opportunity to become a part of our high performing psychosocial drug and alcohol services.

Our skilled and compassionate people work closely with services users to give them the tools to create positive and lasting change. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide.

As part of the administration team, you will be the first point of contact, dealing with our service users in a non-judgmental, open and honest manner, helping them to feel comfortable when accessing our service. Working as a team you will also be responsible for providing effective administrative support to the Worcestershire service, including prescribing administration. Experience of prescribing is not required as training will be provided.

You’ll need excellent communication skills to provide a welcoming and informative front of house and telephone service to all our customers. Good written and computing skills are also needed to be able to work confidently with all Microsoft programs and a case management system. We’re looking for a team player who’s organised and efficient to ensure the day-to-day workload is managed effectively and completed within agreed deadlines. The ability to transfer your skills from one area of expertise to another would be an advantage.

Above all, you’ll be interested in joining a team that’s committed to providing excellent customer service working within a challenging, dynamic and rewarding work environment that positively impacts people’s lives.

You will predominantly be based at our Worcester hub but may be required to travel to other hubs across the County.

All posts are subject to an enhanced DBS check.

For further information, please visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: Sunday 29 December 2024.

Interviews to take place week commencing 13 January 2025.

We are committed to equality and diversity and welcome applications from all sections of the community.