Customer Service Specialist, Lloyds Banking Group - GLASGOW

CUSTOMER SERVICE SPECIALIST – OFFICE BASED / OPTION TO WORK FROM HOME AFTER 3 MONTHS

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. TP is also ranked 25th in the Fortune World Best WorkplacesTM.

We have a fantastic opportunity for inbound customer service specialist for our Lloyds Banking Division campaign

Here is all you need to know…

• Start Date: Various January 2025
• Salary: From £11.44 per hour
• Job Type: Full Time - Permanent
• Working Hours: 40 hours per week (including training)
  • Training hours 09:00am – 17:30pm Monday – Friday
  • Operational hrs after training - Fully flex 07.00 - 23.00 Mon - Sun
• Training: 2 weeks based in Glasgow, City Park.
• Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best.

Here are our key benefits…

• Initial 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best
• 28 days’ holiday (including bank holidays), increasing to 30 days after 1-year service
• 24/7 Employee Assistance Programme – including GP support and mental-health wellbeing counselling
• Fantastic opportunity for those interested in progressing a career in finance
• Genuine career progression opportunities through our supported internal development programmes
• Length of Service and monthly recognition awards
• Life Assurance Cover
• Supported Pension Scheme
• Energy, Insurance and Broadband support through our Perks at Work Platform
• Up to 15% off major retailers & supermarkets including M&S, Sainsbury, Argos, Curry’s, John Lewis, IKEA, B&Q, Morrison, Tesco and Asda
• Up to 40% off Cinema tickets including Odeon, VUE and Cineworld
• Up to 10% off mobile products including Apple and Samsung
• Exclusive TP offers for Mobile Phone contracts with EE and Vodafone

Who we are looking for…

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• Confident in having customer conversations
• High levels of accuracy and attention to detail
• Confident in making decisions
• Self-motivated and able to affectively problem solve
• Interpersonal skills
• Be driven to work towards achievable targets

What will my role involve…?

• Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
• Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
• Helping customers that may be going through financial difficulty and debit card support
• Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
• Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
• Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
• Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
• Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

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