Desktop Support || Philadelphia, PA (Onsite)

Job Title: Desktop Support with MAC OS Exp

Job Type: Long Term Contract

Job Responsibilities and Functions

• Diagnose, resolve, and follow-up on issues relating to various user computing issues
• Provide technical support by phone, remote access, deskside, or site visits as required
• New hire device setup/Imaging• Experience utilizing ticketing systems
• Ensure tickets are accurately documented and resolved in accordance
• Device inventory management• Position may require working extended hours or occasional night/weekend as required
• Excellent communication skills both verbal and written
• Ability to multi-task in a fast-paced environment
• Office XXX Productivity Tools• VPN troubleshooting/connectivity
• Mobile Device Support
• Follow client Compliance standards

Preferred Qualifications

• X+ year(s) relevant technical field experience
• Windows XX support experience
• Prior Help Desk experience
• Prior ticketing system experience, such as ServiceNow
• Ability to write clear, concise documentation
• Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success
• Strong written and verbal communication skills• Focus on customer service
• Desire to work in a team environment
• Strong work ethic
• Ability to balance workload while maintaining high standards
• EUC LX with Scripting experience must

Location: Elkins Park, PA, US

Posted Date: 11/30/2024