Customer Service Administrator

Customer Service Administrator

Monday - Friday: Any 8 hours between 7.00AM - 7.00PM

Pay Rate: £11.44 PER HOUR

What's in it for me?

People Solutions are currently recruiting for our highly prestigious client based in Warrington to fulfil a vacancy for a Customer Service Administrator.

40 hours per week includes a 30 minute paid lunch break. Monday - Friday, working any 8 hours between 7.00am and 7.00pm (this will be discussed and agreed upon candidate availability

What are the benefits?

• Paid Break
• Subsidised Canteen
• Free Parking
• On-site Gym
• Outside/ Inside breakout area

Day to Day Duties

• Reporting to the Team Manager you will be responsible for processing Branch credits on the Warehouse Management System, cross-checking multiple spreadsheets and warehouse systems to investigate and process credits manually via the Warehouse Management System.
• Form close relationships with colleagues in the Customer Service Team to ensure all Branch return queries are responded to and captured.
• Respond to Branch enquiries via email and telephone. Ensure that audit processes are adhered to in line with customer, internal and external requirements. You will proactively help resolve day to day customer issues. This role is also to ensure that the business is aware of our customer performance / plans / feedback by sharing customer feedback.
• Liaise with the onsite Transport provider to ensure the Branch collections are scheduled correctly.
• You will be responsible for providing an efficient and high-quality service in relation to all Plumbing and Heating branch and web returns. As part of this role, you will also share full responsibility for ensuring the effective and safe operation of the facility.

Essential Skills

• Good Communication Skills
• Problem solving skills
• Team working
• Good working knowledge of systems eg Excel, Word, PowerPoint, SAP, QMS
• Answer customer queries with accuracy and in a timely manner via email/ phone
• Escalate issues to team leader / management as necessary
• Developing and managing relationships with customers
• Data input, cross checking of information from various spreadsheets
• Be aware of the contractual KPI's, ensure that you are aware of and follow the specific service contract requirements relating to your customer
• Understand the different processes by customer
• Provide accurate and meaningful reporting as directed by your line manager to the business and customer
• Ensure that any performance issues are highlighted and resolved at an early stage

Desirable Experience

• Excellent Customer & Service focus
• Confident and highly motivated with excellent team work ethic
• Good interpersonal, relationship building, communication skills at all levels, both internally and with customers
• Good working knowledge of systems eg Excel, Word, PowerPoint, SAP, QMS
• Ability to learn and gain good working knowledge of operational processes & procedures
• Strong written and verbal communication skills with the ability to produce accurate, detailed data in a timely manner
• Methodical work effort strong organizational skills, attention to detail

What training is provided?

• Full training provided

Contact

Apply today by clicking below

ADZN1_UKTJ