Resident Liaison Officer

Maidstone Hybrid working

The role

Do you have experience providing a customer focused, high-quality service within a DLO/Asset Management/Property function? If yes, then this may be the perfect role for you!

We have a great opportunity that has arisen within our Direct Services department for aResident Liaison Officer.Reporting into the Resident Liaison Manager,you will be the main point of contact for residents in the delivery of maintenance works and projects, liaising with residents in the shaping of services and identifying requirements, and dealing with complaints and analysing customer satisfaction and feedback. Using CRM/CD, youll accurately record and acknowledge all customer contacts, complaint details, actions and learning points.

Your main base will be Newnham Court, Maidstone, with the option for working in a hybrid way as agreed with your manager.

What you'll have

• Previous experience of working in a DLO/Asset Management/Property function.
• Excellent communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.
• The ability to work with minimal supervision and confident using own initiative.

In your supporting statement, it is important that you address how you meet the above criteria providing examples.

Closing Date: 10th December 2024 at 23:59 (We may close the advert early if we receive a suitable number of applications).

About us

At Southern Housing, our residents are at theheartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experience and perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

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