Business Operations Manager

About Fresh Clinics

Want to be part of a leading med-tech company shaping the aesthetics industry?

We’re on a mission to empower entrepreneurs to transform the medical aesthetics industry. Our innovative model supports our clients to build and scale leading cosmetic clinics. This is underpinned by a world-class software platform, medical compliance support, and a highly engaged community. We are recognised as one of Australia’s fastest-growing tech companies, recently finishing in the top ten in Deloitte's Tech Fast 50 competition.

Our workplace culture aims to “work smart, hustle hard, be kind and stay humble”. Does that sound like you? If so, read on!

The Role

We’re looking for a hands-on Business Operations Manager with a focus on driving operational efficiency and supporting cross-functional initiatives at Fresh Clinics. Reporting to the VP of North America, this role balances strategy and operations to contribute to a variety of projects across the business to deliver impactful solutions. You’ll oversee essential operational functions, including customer service management, supplier relations and the Fresh Store’s operations. At the same time, you were act as the right hand to the VP of North America, working on strategic projects to help scale Fresh Clinics across 50 states while delighting customers, In this role, you’ll have the opportunity to streamline processes, manage multiple priorities, and play a key role in our operational success while gaining high exposure to Fresh Clinics’ leadership.

This is a full-time position based in the United States. Unfortunately, we are unable to support visa sponsorship for this role.

What We Offer:

• Ability to gain experience in a highly disruptive, fast growth MedTech scale-up
• Experience working on a range of high profile and highly critical strategic initiatives
• Loads of travel to exciting and unique destinations across Australia and the US.
• Opportunities to grow in the company and work with other like-minded people.
• Flexible working arrangements with options for remote work and collaboration across US-based teams

A Week in the Life:

• Operational strategy & Improvement – Lead initiatives to streamline and enhance customer service quality, efficiency, and processes. This will involve managing members of our customers service team.
• Strategic partnership – Act as the right hand to the VP of North America to articulate the long-term vision of Fresh Clinics US and the implementation plan to achieving our ambitious goals
• Cross-functional Project Management – Manage strategic projects, from planning through execution, to support Fresh Clinics’ strategic goals of efficient scale.
• Supplier management – Manage day-to-day relationships with pharmaceutical suppliers, ensuring strong strategic collaboration, smooth operations, effective communication, and product setup
• New products onboarding – Own the onboarding and integration process for new suppliers and products, ensuring seamless alignment with internal operations
• eCommerce operations - Oversee The Fresh Store’s performance, including managing promotions, user experience (UX) and general product hygiene.

Who You Are:

• Proactive and adaptable with a hands-on approach to managing operations and driving impactful results across multiple business functions.
• Highly organized with strong attention to detail, able to handle competing priorities and deliver consistent outcomes.
• Analytical and process-driven, able to identify inefficiencies and implement improvements to optimize workflows.
• Strong communicator with excellent interpersonal skills, comfortable collaborating across teams and managing supplier relationships.
• Skilled project manager, able to prioritize and execute tasks independently while maintaining high standards in customer service and operational quality.

We'd Love You to Have:

• Tertiary qualifications - Undergraduate or Graduate degree with a record of high academic achievement in Business, Finance, Commerce, Statistics, etc.
• 4+ years of experience in Business Operations, Project Management, or Management Consulting
• Demonstrated experience in customer service management, process improvement, or operations oversight to ensure quality and efficiency.
• Proven track record of delivering high-impact projects and managing cross-functional initiatives, with a data-driven approach to problem-solving and process optimization to drive efficiency improvements.
• Excellent organizational and analytical skills, with strong attention to detail
• Proficiency in MS Office, with advanced skills in Excel being a plus

Our Employee Benefits

• 100% covered medical, dental and vision benefits
• 401(k) retirement program
• Technology allowance to support remote work or equipment needs
• Annual off-sites and travel to unique destinations across Australia and the US for connection and collaboration
• Flexible PTO and working arrangements (remote, hybrid options)
• Phone plan reimbursement

If you're excited about joining a rapidly growing MedTech scale-up in the US and have the experience to drive meaningful impact, we'd love to hear from you – apply now!

Fresh Clinics are an equal opportunity employer and encourage people from all walks of life to be part of our team.