Events Account Manager - Firmdale Hotels - Events

Firmdale Hotels is a distinguished leader in the boutique luxury hotel sector, renowned for its exceptional service, elegant design, and unparalleled hospitality. Our properties, located in the heart of London, offer a unique blend of sophistication and comfort, attracting a diverse clientele from various industry sectors. We pride ourselves on our commitment to excellence, which has earned us a stellar reputation and a loyal customer base.

We are seeking an enthusiastic and dynamic Events Account Manager to join our central event sales team. This role offers a fantastic opportunity to be part of a successful and proactive team that handles event sales for all Firmdale London properties. The ideal candidate will have experience in organising events from a venue perspective within hotels, clubs, or similar venues in London. If you are personable, friendly, and thrive in a fast-paced environment, this role is perfect for you.

This is an on-site role.

Responsibilities:

• Serve as the primary contact for client bookings, ensuring a seamless experience from the initial enquiry through to after-sales care.
• Oversee the coordination of event bookings across our properties, managing each event's lifecycle to ensure all client needs are met.
• Maintain and nurture existing client relationships while actively seeking opportunities to introduce new clients to our venues.
• Develop and sustain strong relationships with clients, identifying opportunities for repeat business and further event bookings.
• Produce contracts, event booking orders, and generate invoices with precision and attention to detail.
• Utilise the event booking system Delphi efficiently and accurately to manage all bookings and client information.
• Conduct engaging and inspirational tours of our hotels and event spaces, showcasing the unique features and services of each property.
• Source and negotiate with suppliers to ensure the best quality and value for our clients.

What you Need:

• Proven experience in organising and coordinating events within hotels, clubs, or similar venues in London.
• Strong ability to build, nurture, and maintain positive relationships with clients.
• Excellent communication and interpersonal skills.
• Exceptional ability to prioritise tasks and manage a busy workload effectively.
• Detail-oriented with a strong emphasis on accuracy.
• Skilled in sales, with the ability to introduce new clients and upsell services.
• Effective negotiation skills for sourcing suppliers and securing favourable contracts.
• Experience in producing contracts, booking orders, and generating invoices.
• Proficiency with event booking systems, particularly Delphi.
• A proactive team player who can work collaboratively and supportively with colleagues.
• Friendly and personable demeanour conducive to a team-oriented environment.
• Ability to conduct inspirational and informative tours of hotel properties and event spaces.
• Strong problem-solving skills to anticipate and address client needs and potential issues.
• Efficient time management skills to handle multiple events and client accounts simultaneously.
• Ability to adapt to changing client demands and varying event requirements.

What We Offer:

• Competitive salary plus service charge to be discussed at venue
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Referral bonus scheme for recommending top talent
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Food & Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.