Systems Administrator - Niche

Role:Niche Systems Administrator x 2

Location:Northallerton, DL61BF -with the opportunity for hybrid working arrange once fully trained.

Salary: £32,247 - £34,329 -Scale 6

Contract:Permanent

Hours:Full time, 37 hours per week, Monday to Friday

Key documents:

Job description

Competency and Values Framework

We are looking for Niche Systems Administratorsto join theInformation Management Department, working within the Nicheand Records Team.

Due to the expansion of the team, wehaveseveral Niche Systems Administratorsroles available. Ifyou wouldlike tobe part of a team responsible formaintainingand developing our key recording system for North Yorkshire Police, we would like to hear from you!

This role is crucial in ensuring the effective use of the NicheRecordsManagementSystem(RMS)for our users and in proving effective customer service.

Key Responsibilities:

• Deliveraservicein accordance withagreed standards and SLAs as well asidentifyingand developing ongoing process and service improvements.
• Effective maintenance, configuration, upgrading and management of Niche RMS, in liaison with key stakeholders and software supplier.
• Undertakeregular evaluationofinformation held in Niche RMS and work with key stakeholders toidentifyand resolve problems tomaintainthe security and integrity of the datain accordance withstatutory and legal requirements for all data handling.
• Responsible for developing and implementingkey toolsand learning, to improve processes and the service user experience.
• Undertake the design, development, testing and delivery of customised reports that enable the production ofmanagement information in partnership with colleagues.
• Respond to queries and provide adviceon system support services, functionality, key procedures, and processes.
• Promote the service catalogue, associatedtoolsand SLAs, ensuring they are clearly understood by service users and colleagues.
• Represent Information Management at relevant meetings or working groups.
• Contribute to or undertake research or project work on key issues or specific initiatives.
• Develop andmaintaineffective working relationships withcolleagues and key stakeholders.

Requirements:

We are looking for motivated and dedicated individuals with the following skills andexperience :

• Technical Expertise:Proficiencyin usingthe Nicherecords management systems is preferred.
• Test Management: Experience intechnical testing of a system and business changes.
• ProblemSolving:Strong problem-solving skills to contribute to decision-making within a multi-skilled team.
• Communication Skills: Excellent verbal and written communication skills for effective stakeholder engagement and customer service.
• Attention to Detail: Ability to make risk-based decisions on complex or sensitive information.
• Organisational Skills: Effective planning, organising, and prioritising activities to meet tight deadlines, with the ability to work independently to solve problems and suggest system improvements.
• Data Skills: Experience with data query and extraction tools, or designing and developing system reports, is an advantage.

Working for us - what we can offer you

You will be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. At North Yorkshire Police we value different perspectives, skills and experiences, we care about the well-being of our staff, and actively support people so they can perform to their best.

• Government Pension Scheme
• Support for further professionaldevelopment
• Childcare vouchers
• Cycle to work scheme
• Vivup Access to a fantastic range ofexclusive discounts on well-known online and high street retailers
• Unison is the recognised Trade union withinNYP and there are also a number of other Inclusion and Diversity support networks
• Access to support and welfare along with compulsory yearly reviews in order to support you in the role.

Positive Action

At North Yorkshire Police value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team,positiveaction @ northyorkshire.police.uk.

How to apply

Pleasesubmityour application for this opportunity before9:00am on Thursday 28th November 2024.

Further Information- contact Colette Easton, Information Management Lead.

ADZN1_UKTJ