Service Desk Manager

Service Desk Manager

New important vacancy to join a growing organisation in the heart of Warrington

• Salary; £30,000 to £35,000
• Location; Warrington
• ITIL, Service Delivery and Service Desk Experience required
• Benefits include hybrid working and plenty of progression

About the client;

We are a leading Managed Service Provider based in the Heart of Warrington. We specialise in providing a service second to none. We help organisations push forward and grow through technical excellence and implementing strong service delivery, that means IT is something that shouldn't be worried about.

What you will be doing

As a Service Desk Manager, you will oversee the day-to-day operations of the service desk team, ensuring high-quality, efficient, and responsive support to end users. You will manage incident and request workflows, drive continuous improvement initiatives, and maintain service levels to meet agreed-upon SLAs. With a focus on exceptional service delivery, you will also monitor performance metrics, identify trends, and work proactively to resolve issues before they impact the business. Your goal is to ensure seamless IT operations, improve user satisfaction, and support the broader objectives of the organisation.

We need you to have

• Experience working with in a Service desk environment
• ITIL Methodology certifications or experience
• Local to Warrington to commute on a hybrid model
• Working with IT Support professionals

To be considered..

Please either apply by clicking online or emailing me directly to . For further information please call me on 01244 567 925 / 07880 358 143. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key skills...

ITIL, Service Delivery, Vendor management