Team Manager - Supported Housing Service

Trafalgar House, East Hampshire

You have an excellent understanding of mental health issues, substantial experience of working in a housing and social care environment and the ability to lead a team by example. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a Team Manager.

About the service

East Hampshire Supported Housing provides 12-hour professional support throughout the night for people with mental health issues. We provide a person-centred holistic approach to promote the recovery of the people who live there and help them regain their independence. The individuals entering the service have high-level support and care needs that can include serious mental illness and/or a history of substance misuse.

Our role is to support them, identify and meet their diverse needs and help them on their personalised recovery journey.

About the role

This challenging front-line role comes with responsibility for the day-to-day management of the service, contracts, staff and building maintenance. As well as ensuring the very best delivery and offering direct employment support to Service Users, you’ll be responsible for promoting the service and managing all referrals. Line managing and providing supervision to front-line staff, providing individual and group support sessions to Service Users, ensuring data entry to reporting systems is accurate and timely, and taking responsibility for the service budget – these are just some aspects of this varied and vital leadership role.

About you

To succeed, you’ll need a proven relevant background that includes experience of managing a caseload of individual with complex needs. A relevant professional qualification would be useful but not essential, as would experience of carrying out investigations and writing reports and recommendations and managing a budget. More important however, is your ability to lead, supervise and motivate staff and delegate work appropriately and managing conflicting demands and priorities in a timely manner. A willingness to participate in on call arrangements and a flexible attitude to working hours are essential attributes too, as is tact and diplomacy and a firm but inclusive management style and open and encouraging demeanour.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and welcome applications from those with lived experience.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.