Front of House Supervisor

Type: Full Time - 40 hours

We are seeking a dedicated and enthusiastic individual to join us as a Front of House Supervisor within Valentines Mansion.

Valentines Mansion is a gorgeous grade II* listed country house nestled within picturesque historic gardens and the award-winning Valentines Park. Holding Ceremonies, celebration parties and funeral wake, the mansion is also called home to a number of local artist who use the attic as their creative studios.

We are looking for a highly motivated and hard-working individual with excellent communication skills and a keen eye for detail to continue the success of the mansion. From helping set up rooms for ceremonies, to liaising with hires and contractors to put on spectacular events no day will be the same.

Join us in shaping the future of Valentines Mansion.

Job requirements:

• Manage staff, hirers, functions, and events.


• Liaise with hirers and contractors with a friendly approach.


• Prepare rooms for hire/use and de-rig/reset after use, maintaining the building’s integrity.


• Act as Keyholder and emergency out-of-hours contact for the venues.


• Deputise for Operations Manager and Venues Manager when required.


• Maintain high levels of customer service throughout the venue.


• Handle customer queries and complaints satisfactorily.


• Oversee the day-to-day operations of the Mansion.


• Ensure activities are set up on time within health and safety guidelines.

Essential requirements:

• Good standard of written and spoken English (GCSE Grades A-C / 4+)


• Customer Service Experience


• Ability to carry out the lifting and moving of furniture

In return, we can offer the successful candidates a company pension scheme, annual performance rewards, generous annual leave, employee assistance programme and GP referral scheme. In addition, we offer our staff free gym, swim and spa membership at all Vision sites; Corporate Health Cash Plan (which provides free access to essential health care and valuable health and wellbeing services); employee recognition scheme; cycle to work and electric leasing car scheme.



We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.