Service Administrator

Job Title: Service Scheduler / Administrator
Location: Kettering
Hours: Monday to Friday, office hours
Pay: £23,000 - £25,000

My client is seeking an enthusiastic and customer-focused individual to fill the position of Service Scheduler. If you are bright, detail-oriented, and ready to contribute to a dynamic team, we want to hear from you!

The role is varied and will include the below responsibilities:

· Schedule Service visits, confirming dates with customers for a seamless experience.
· Logistics and Inventory Control
· Maintain records of upcoming Service Visits and Calibrations.
· Manage spare parts stock and orders to support smooth service operations.
· Create and provide quotations for sales and service customers with a keen focus on customer satisfaction.
· Efficient Order Processing
· Process sales and service quotations, orders, pro formas, and invoices using Sage 50 software.
· Ensure accuracy and efficiency in the creation of customer sales quotations.
· Communication and Coordination
· Manage inbound and outbound customer phone calls with professionalism and courtesy.
· Collaborate with the external sales force, handling enquiries and sales leads effectively.
· Monitor and respond to sales and service-related emails promptly.
· Engage with customers through LiveChats on our website, providing real-time assistance.
· Organize shipments with carriers to ensure timely deliveries.
· Place orders with suppliers and manage stock and back orders for efficient order fulfilment.

The ideal candidate will have previous experience working in a similar role, ideally within a technical environment. You will have strong IT skills and a good knowledge of MS Office. Working previously with a CRM system would be advantageous.

The role will require you to be confident with an excellent attention to detail and an organised approach to work, with an ability to multi-task. You should be a strong communicator and be happy to work withing a collaborative team.

If you have experience in a similar role, please send your CV and we will be in touch.

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