SMR Operations Support Administrator

About The Role

RAC has an exciting opportunity for an Administrator to join our SMR (Service, Maintenance & Repair) Department on a Full Time, Permanent basis, based out of our Bescot Head Office.

This administrative role is primarily to support the support both our field and office-based teams across SMR. You will be supportive in the accurate booking, collation and distribution of work activities, as well as supporting management and supporting with overflow activity across all areas

35 hours per week, rotating shifts between Monday to Friday 08:00-18:00

What we offer At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you'll have all these extra benefits:

• Eligibility to join our bonus scheme.
• Holidays - 23 days & bank holidays
• Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
• Car salary sacrifice scheme - after 12 months of employment, where you'll enjoy significant tax savings, including electric vehicle options.
• FREE RAC Ultimate Complete Breakdown Service from Day One.
• Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and much, much more.
• FREE onsite parking.

When you join us you will automatically be opted into our Colleague Share Scheme, called 'Owning it together'. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!

What you'll do...

• Provide assistance to consumers and corporate customers by means of verbal and electronic communication
• Providing support for both field & office-based management, in line with IT requirements for new colleague induction program
• Booking of all corporate inspection requirements, in line with their monthly/annual agreement
• Access and maintain team & supplier databases, spreadsheets, and reports with the purpose of collating, entering, updating, processing and checking data
• Supporting new business implementations, including uploading new data into CRM
• Working with and in support of team colleagues to ensure service efficiency and quality levels are achieved and maintained, across all areas
• Maintain an up to date knowledge of all customer accounts across the SMR division products, to enable you to provide support where appropriate, as well as keeping up to date with all processes & procedures to assist quality assurance

What we are looking for...

• Excellent PC skills with ability to use standard and bespoke packages
• Articulate with a professional telephone manor
• Extensive knowledge of Microsoft office, including building PowerPoint slide decks & spreadsheet
• Good written and verbal communication skills, including with key stake holders
• Quality oriented, resilient when working to deadlines, with strong attention to detail and good organisations skills

Experience

• Application of quality-orientated work processes and procedures
• Working within a customer service/ Call centre / contact centre environment
• Working as part of a team where using own initiative to resolves problems is proven

Need to exhibit behaviours consistent with RAC core values:

• Handle it Together
• Exceptional Service
• Raise the Bar
• Own it

We're committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.

Together we are all #OrangeHeroes. Be a part of our journey !

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Location: Birchills, GB

Posted Date: 11/29/2024