Telephone Operator

Clear Voice are currently looking for a Telephone Operator to join our committed and passionate operations Tea, on a Fixed Term Contract until 1 June 2025, with the potential for this to be extended or made permanent. In return, you will receive a competitive salary of £24,603 per annum (pro rata).

About us:

?Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.

The Telephone Operator role:

The scope of this role is to provide high quality and timely administrative support to Clear Voice Interpreting Services. The post holder will be required to adopt a pro-active approach towards implementing and maintaining local Clear Voice processes in line with any updated requirements. The main areas of this role will be to provide Clear Voice with the necessary administrative support under the direction of the Clear Voice Head of Operations and Senior Coordinators on a day-to-day basis and the Clear Voice Director/CEO overall.

Key responsibilities of our Telephone Operator:

• Connecting clients' calls to interpreters via our busy phone operator line
• Through the consistent and high-quality delivery of service, maintain and develop the service's values and reputation in the marketplace
• Effectively triage emails and calls to the relevant departments
• Respond to all stakeholders' requests in a timely, professional, and accurate manner
• Form and maintain positive working relationships with current clients and partners
• Support the team with the day-to-day administrative needs of a busy service
• Support and always demonstrate the vision and values of our organisation
• Follow all policies of Migrant Help, as the parent organisation to Clear Voice
• Any other reasonable duties assigned, including administrative and operational tasks within the post holder's competency

Skills and experience we are looking for in our Telephone Operator:

• Able to priorities competing demands in a timely manner
• The ability to form good working relationships with demonstrable customer care skills and meticulous attention to detail
• Proven ability to work quickly and effectively within a pressurized environment, successfully managing workload
• Demonstrable planning and organizational skills

What else to expect:

• This is a hybrid role with the requirement to come into the Dover office on occasion and therefore flexibility is required
• You will work a shift Rota between the hours of 8am and 6pm, however on occasion you may need to work outside these hours so flexibility is required

Closing Date: 29th October 2024

If you are interested in becoming our new Telephone Operator, please click 'APPLY' today. We look forward to hearing from you!

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