Customer Service Administrator

Customer Service Administrator

Salary:£25,200 per annum
Benefits:

• 20 days holiday plus bank holidays
• NEST Pension Scheme (5% employee and 3% employer contributions)
• Discretionary annual company bonus

About the Role
We are seeking a Customer Service Administrator to join a well-established company that supplies innovative equipment and solutions to leading retailers across the UK. Based at the Tibshelf office, you will play a pivotal role in ensuring the smooth coordination of service operations, providing exceptional support to clients and internal teams.

Key Responsibilities of Customer Service Administrator:

• Act as the first point of contact for service requests from clients, providing clear and timely communication.
• Coordinate activities for engineers, contractors, and other personnel to ensure efficient service delivery.
• Manage client relationships to maintain a seamless service experience, resolving queries professionally and effectively.
• Process and verify data accurately, addressing incomplete records by liaising with relevant stakeholders.
• Support the generation of accurate invoices, ensuring all billing is completed promptly and correctly.
• Assist in managing client portal accounts and maintaining accurate service records.
• Provide administrative support to the service team and assist the line manager with departmental responsibilities.
• Identify and implement continuous improvement opportunities within service operations.

Skills and Qualifications of Customer Service Administrator:

• Proficiency in Microsoft Office and other computer applications.
• Strong communication skills, both written and verbal, with the ability to interact effectively at all levels.
• Excellent organizational skills and attention to detail.
• Ability to work independently, demonstrating initiative and problem-solving capabilities.
• A collaborative team player who thrives in a fast-paced environment.

INDL

ADZN1_UKTJ