IT Systems Administrator

The Water Institute has an immediate opening for an IT Systems Administrator, responsible for providing on-site and remote assistance related to user endpoints, physical and virtual servers, networking equipment, peripherals, and software. This role monitors the IT ticketing system and assists employees with resolving technical issues. This role also monitors system logs and alerts to perform preventative maintenance and resolve issues. The IT Systems Administrator will also assist the IT Manager with projects and other day-to-day duties in the IT department.

Roles and Responsibilities:

• Provide on-site and remote technical assistance and help desk support for queries and issues related to computer systems, software, and hardware.
• Provide problem resolution, reassigning or escalating advanced inquiries to IT Manager.
• Assist with hardware purchasing and maintain an inventory list.
• Assist with software purchasing and renewals.
• Set up user account for new employees and participate in onboarding training.
• Install and configure new computers, networking equipment, servers, peripherals, and software.
• Monitor and test backup systems.
• Set up small and large conference rooms for virtual meetings.
• Perform other related duties as assigned.

Required Qualifications:

• Ability to troubleshoot, diagnose and resolve IT issues (both hardware, software, and user error).
• Proficient in:
  1. Microsoft Windows
  2. Linux
  3. MacOS
  4. Active Directory
  5. Microsoft Entra
  6. Office365 administration
• Experience with installing and maintaining firewalls, switches, and virtual server environments.
• Strong interpersonal and communication skills with ability to explain technical information in understandable language to nontechnical staff members.
• Excellent organizational skills, attention to detail and time management.
• BS/BA in Information Technology, Computer Science, or a related discipline or equivalent experience.

Preferred Qualifications:

• Experience with AWS.
• Familiarity with EDR and MDR systems.
• Cybersecurity training
• 3+ years of experience preferred

The Water Institute is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We are headquartered in Baton Rouge and the position will be ideally located in Louisiana at our main office in Baton Rouge, but consideration may also be given for our New Orleans office on UNO campus. Our in-office days are typically Tuesdays and Thursdays with alternate visits to our other office and possibly on other days as needed. The hiring pay for the position starts at $59,000 and a final determination is based on the skills, education, and/or experience of the successful candidate. We believe in the importance of pay equity and consider the internal equity of our current staff as part of any final offer. We also offer a generous benefits package for full-time exempt positions.

Unique Benefits of a Water Institute Career

• Growth opportunity: We are always learning and developing new research methodologies and working with partners to solve problems. You will have the opportunity to engage in growing and leading research with ample opportunities to take ownership and grow.
• Flexibility: We understand that our team members have different needs and do our best to work with their schedules while getting the job done.
• Inclusive environment: We are committed to building an inclusive environment where all teammates feel comfortable and supported.
• Fun! We love to keep things fun, both within our work and at company-wide events.
• Work life balance: We are respectful of people's boundaries and support that through Institute values as well as our Flexible Leave Policy so that our team has time to recharge and do their best work within the mission of the organization.
• The Water Institute Values: Scientific Integrity, Excellence, Transdisciplinary Collaboration, Accountability, Diversity, Work/Life Balance, Respect, Impact

Location: Baton Rouge, LA, US

Posted Date: 11/28/2024