Home Energy Audit Specialist

Posting End Date: November 27, 2024 Employee Type: Regular-Full time Union/Non: This is a non-union position Enbridge is hiring a Home Energy Audit Specialist who will act as a liaison for residential gas customers and provide answers to customer energy questions, monitor the installation of energy-related products, and address energy use concerns. The Specialist will perform home energy audits, which consists of home site visits to help a customer determine ways to conserve energy and improve the efficiency of their home by validating the installation and/or adjusting appropriate energy saving measures. Are you interested? Apply today!! Here's what you will do: Resolve issues associated with red tagged gas appliances for identified group of customers (low income or elderly customers) and/or may conduct on site high use investigations, for residential customers. Participate in territorial community functions. Occasionally respond to high bill complaints and will administer the Company's energy efficiency program. Auditing the installation of energy efficiency measures, paying contractor invoices, monitoring program budgets, and reporting on program results. Who you are: You have: A High School Diploma or GED with a minimum of 3+ years of customer service/field experience with technical service skills in the Operations job family or equivalent. Strong knowledge of Energy Efficiency and associated programs and rebates. Strong knowledge of related company safety policies and procedures. Strong math and technical aptitude. Strong knowledge of electric and/or gas appliance/equipment installation, operations, and repairs. Strong organizational and administrative skills. Effective oral and written communication, interpersonal and customer services skills. Strong problem solving and organizational skills. You are: Able to handle customer complaints and resolve problems with minimal supervision. Working Conditions: Cold Up to 25% Confined spaces Up to 25% Dust / Grease / Oil Up to 25% Fumes Up to 25% Heat Up to 25% Outdoors Up to 25% Travel Up to 25% Office Work Environment 75% Dominion Legacy Pay Grade - N37 Enbridge Gas Ohio provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home two days a week. Role requirements determine your eligibility for each option. #LH-Hybrid #joinourteam Physical Requirements include but are not limited to: Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time. Mental Requirements (Both Field & Office) include but are not limited to: Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone. Company paid international relocation assistance is not offered for this role. Information For Applicants: Ap