IT Architect - Epic | Ambulatory | Full Time

GENERAL SUMMARY:

The IT Architect-Epic is responsible for participating in the overall design, implementation, training, documentation, operation and support of Clinical or Business applications and reports. This includes contributing to the planning, design, implementation and optimization of the applications within a portfolio. It also includes developing an understanding of other applications to enable a broader system approach to solution development, troubleshooting, impact assessment, and training. The Architect takes general direction from their manager or director. The Architect may in some instances also serve as a Helios liaison to their associated clinical or business departments throughout the system. This includes, but is not limited to, the assessment of optimization efforts to meet system goals including patient safety/quality of care, revenue capture and efficient operations. The Architect performs these activities following HFHS standards and processes.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

The Architect is a technical resource who supports application staff in the planning, design/build, test, implementation, support, and operational needs of the organization

Assembles and leads cross functional teams to assess the impact of new requests, and related estimate work effort and resource requirements.

Leads overall design and architecture of cross functional solutions, in partnership with operations and other stakeholders, to ensure integration and alignment of build, process design, workflows, training and deployment.

Troubleshoots technical problems and conducts analyses for efficient program/application solutions which support business processes, functional and technical requirements

Coordinate solutions and planning with other IT teams; collaborate with analysts and operational areas to identify and resolve workflow impacts.

Identifies inefficiencies and opportunities for improvement within application design and recommends solutions.

Provides knowledge leadership on a portfolio of applications, staying abreast of new developments, organizing cross functional training for application staff, and deepening knowledge of the interdependency between applications.

Communicates status of work in progress to project team, requestor or Director.

May act as the Helios liaison to associated departments and constituencies throughout the health system. Understands core system processes,

interdependencies across applications. Researches trends and best practices in relation to healthcare application software. Provides organizational leadership with respect to Clinical or business applications.

Participates in leadership of overall direction of application environment.

Participates actively in key meetings with Operational Leaders to develop best practice processes.

May represent application team on other various Governance Advisory Councils and organizational Teams.

Promotes workflow analysis and redesign associated with implementation and optimization of system applications. Advises staff on the adoption of processes that improve efficiency with the adoption of the software.

Recommends process and workflow configurations and/or changes to align with best practices, standardization, integration needs/requirements, compliance and/or regulatory policies.

Uses human factors and error proofing concepts whenever possible to improve safety and efficiency.

Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Supports teams in investigating, testing, and resolving problems related to applications. Identifies, escalates and resolves issues that impact infrastructure and application performance

Promotes, develops and adheres to system standards, and best practices. Collaborates across Helios team to develop unified approaches and standard work. Collaborates with team to promote re-use and develop consistent technical build, implementation and support processes.

Assists in root cause analyses led by problem managers to identify potential improvement opportunities

Provides input on standards, best practices, and process improvements. Input may be, but not limited to, best clinical and /or business process and workflows.

Supports proofs of concepts for new technology, processes, and/or workflows.

Implements applications according to requirements, specifications and compliance/regulatory standards.

Collaborates with vendor partners and contractors.

Communication & Relationship Management

Works with other Managers and Helios Leadership to lead issue resolution while maintaining HFHS Standards of Excellence.

Effectively manages conflict and works together with team members, colleagues, and other leaders prepares, shares, and presents Effectively oversees, leads, communicates, presents, influences and utilizes reasoning skills to earn support of colleagues, and Helios and Operational leadership team.

Provides input to support technology planning

Works with IT, Helios and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows.

Stays current with vendor capabilities and provides input into software/system implementation strategies and plans.

EDUCATION/EXPERIENCE REQUIRED:

Bachelor's Degree required, Master's Degree preferred. Five (5) years required, eight (8) years preferred of strong experience in one of the following:

Technical experience:

Strong knowledge of state-of-the art engineering approaches in design, build, testing, debugging problems, and ongoing technical support.

Able to articulate previous examples of workflows and processes associated with previous IT experience.

AND/OR

+ + Clinical experience includes:

Strong knowledge/experience in clinical workflows and processes.

Able to articulate previous examples of workflows and processes associated with clinical experience integrated with IT solutions.

AND/OR

+ + Revenue experience includes:

Specific knowledge of one or more of the following: bed management, registration, scheduling, revenue cycle reports, professional billing, hospital billing, medical records or coding.

Additionally must be able to articulate revenue cycle workflows and processes for one or more of the above areas with a focus on IT integrated solutions.

CERTIFICATIONS/LICENSURES REQUIRED:

Epic Certification in designated Application.

Additional Information

Organization: Corporate Services

Department: Helios Ambulatory Expense

Shift: Day Job

Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.