State of Pennsylvania
Clerk Typist 3 (Local Government) - Luzerne County C&Y
Job Location
United, PA, United States
Job Description
Salary: $33,482.31 Annually
Location : Luzerne County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2024-11478-L0033
Department: Local Government
Division: HS Luzerne Co Child Welfare Se
Opening Date: 11/13/2024
Closing Date: 11/26/2024 11:59 PM Eastern
Job Code: L0033
Position Number: 88212740
Union: Teamsters
Bargaining Unit: LG
Pay Group: LG
Bureau / Division Code: 88212740
Bureau / Division: Luzerne County Children & Youth
Worksite Address: 111 N. Pennsylvania Avenue
City: Wilkes-Barre, Pennsylvania
Zip Code: 18701
Contact Name: Heather Mulero
Contact Phone: 272.808.2835
Contact Email: heather.mulero@luzernecounty.org
THE POSITION
Are you someone who is self-motivated, detail-oriented and would like to work with a dynamic team? Do you want to make a difference with children and families in day-to-day life events? If so, Luzerne County Children & Youth Services is looking for you! We are eager to welcome a Clerk Typist 3 to our dedicated team. Join us in providing valuable service to the children and youth of Luzerne County. Apply with us today!
DESCRIPTION OF WORK
As a Clerk Typist 3, you will be responsible for coordination of physical and behavioral health care needs for children placed in out-of-home care. Duties will include verifying insurance coverage and addressing billing issues. Within this role, you will act as agency liaison for the County Assistance Office, helping families completing Medical Assistance applications to determine eligibility. You will have the opportunity and knowledge to work in conjunction with other fiscal positions to provide administrative support. Additional responsibilities will include assisting administrative and fiscal staff with reports, typing, and various clerical assignments.
Work Schedule and Additional Information:
QUALIFICATIONS
Minimum Experience and Training Requirements:
Telecommunications Relay Service (TRS):
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
Have you been employed by a Pennsylvania local government agency in a civil service covered position as a Clerk Typist 2 for six months or more full-time?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Do you possess one or more years of full-time progressively complex clerical typing experience?
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
Do you possess six or more months of full-time moderately complex clerical typing work?
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
08
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our
WORK BEHAVIOR 1 -WRITTEN COMMUNICATION
Writes correspondence, reports, or other documents for the purpose of disseminating or maintaining information. Prepares correspondence and ensures all information is accurate and completed in accordance with policies, standards, and legal requirements.
Levels of Performance
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
12
WORK BEHAVIOR 2 -DATA ENTRY
Enters information into databases or spreadsheets to track and maintain records such as mailing logs, lists, and mailing label documents. Ensures the information included is accurate.
Levels of Performance
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
14
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
15
WORK BEHAVIOR 3 - INVENTORY MANAGEMENT
Utilizes purchase orders to maintain or replace general office supplies, equipment, or other requested items. Ensures requisitions and purchase orders match delivery receipts and invoices and that items meet established policies, procedures, and standards. Organizes office supplies and maintains an accurate inventory to determine when replenishment is necessary.
Levels of Performance
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
18
WORK BEHAVIOR 4 - DOCUMENT STORAGE
Scans and files documents into electronic filing systems or other locations as required. Determines when additional storage locations are needed and creates the paths and accesses as required.
Levels of Performance
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
20
WORK BEHAVIOR 5 - CUSTOMER SERVICE/COMMUNICATION
Interacts with the public, employers, coworkers, or other personnel to gather information to promptly provide appropriate responses to inquiries, explain rules, regulations, policies and/or provide follow up with appropriate staff as necessary.
Levels of Performance
Select the Level of Performance that best describes your claim.
21
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
22
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
Required Question
Location: United, PA, US
Posted Date: 11/28/2024
Location : Luzerne County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2024-11478-L0033
Department: Local Government
Division: HS Luzerne Co Child Welfare Se
Opening Date: 11/13/2024
Closing Date: 11/26/2024 11:59 PM Eastern
Job Code: L0033
Position Number: 88212740
Union: Teamsters
Bargaining Unit: LG
Pay Group: LG
Bureau / Division Code: 88212740
Bureau / Division: Luzerne County Children & Youth
Worksite Address: 111 N. Pennsylvania Avenue
City: Wilkes-Barre, Pennsylvania
Zip Code: 18701
Contact Name: Heather Mulero
Contact Phone: 272.808.2835
Contact Email: heather.mulero@luzernecounty.org
THE POSITION
Are you someone who is self-motivated, detail-oriented and would like to work with a dynamic team? Do you want to make a difference with children and families in day-to-day life events? If so, Luzerne County Children & Youth Services is looking for you! We are eager to welcome a Clerk Typist 3 to our dedicated team. Join us in providing valuable service to the children and youth of Luzerne County. Apply with us today!
DESCRIPTION OF WORK
As a Clerk Typist 3, you will be responsible for coordination of physical and behavioral health care needs for children placed in out-of-home care. Duties will include verifying insurance coverage and addressing billing issues. Within this role, you will act as agency liaison for the County Assistance Office, helping families completing Medical Assistance applications to determine eligibility. You will have the opportunity and knowledge to work in conjunction with other fiscal positions to provide administrative support. Additional responsibilities will include assisting administrative and fiscal staff with reports, typing, and various clerical assignments.
Work Schedule and Additional Information:
- Full-time employment.
- Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Six months as a Clerk Typist 2, and educational development to the level of completion of high school; or
- One year of progressively complex clerical typing experience and completion of high school; or
- Six months of moderately complex clerical typing work and completion of a post high school business curriculum; or
- Any equivalent experience and/or training which provided the required knowledges, skills, and abilities.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- Hiring preference for this vacancy may be given to candidates who live within Luzerne County. If no eligible candidates who live within Luzerne County apply for this position, candidates who reside in other counties may be considered.
- You must be able to perform essential job functions.
- A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
Have you been employed by a Pennsylvania local government agency in a civil service covered position as a Clerk Typist 2 for six months or more full-time?
- Yes
- No
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Do you possess one or more years of full-time progressively complex clerical typing experience?
- Yes
- No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
Do you possess six or more months of full-time moderately complex clerical typing work?
- Yes
- No
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
- 30 credits or more
- 15 but less than 30 credits
- Less than 15 credits
- None
08
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our
- Yes
WORK BEHAVIOR 1 -WRITTEN COMMUNICATION
Writes correspondence, reports, or other documents for the purpose of disseminating or maintaining information. Prepares correspondence and ensures all information is accurate and completed in accordance with policies, standards, and legal requirements.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience writing documents or correspondence. I was responsible for the final content.
- B. I have experience drafting documents or correspondence but was not responsible for the final content.
- C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
- D. I have NO experience or coursework related to this work behavior.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience
- The type(s) of documents or correspondence you prepared
- Your level of responsibility
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
12
WORK BEHAVIOR 2 -DATA ENTRY
Enters information into databases or spreadsheets to track and maintain records such as mailing logs, lists, and mailing label documents. Ensures the information included is accurate.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience entering AND maintaining data in databases or spreadsheets. I was responsible for ensuring the accuracy of the information submitted.
- B. I have experience entering data into databases or spreadsheets OR maintaining existing data. I was responsible for ensuring the accuracy of the information submitted.
- C. I have experience entering data into databases or spreadsheets or maintaining existing data but someone else ensured the accuracy of the information.
- D. I have successfully completed college-level coursework or training related to data entry.
- E. I have NO experience or coursework related to this work behavior.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience
- The actual duties you performed related to data entry
- The type(s) of data you entered
- Your level of responsibility
14
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University/Training Source
- Course Title
- Credits/Clock Hours
15
WORK BEHAVIOR 3 - INVENTORY MANAGEMENT
Utilizes purchase orders to maintain or replace general office supplies, equipment, or other requested items. Ensures requisitions and purchase orders match delivery receipts and invoices and that items meet established policies, procedures, and standards. Organizes office supplies and maintains an accurate inventory to determine when replenishment is necessary.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience purchasing office supplies, equipment, or other requested items. I verified the accuracy of orders and maintained inventory levels.
- B. I have experience purchasing office supplies, equipment, or other requested items. I verified the accuracy of orders but did NOT maintain inventory levels.
- C. I have successfully completed college-level coursework related to purchasing or inventory management.
- D. I have NO experience or training related to this work behavior.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience
- The actual duties you performed related to inventory management/purchasing
- The type(s) of inventory you managed
- Your level of responsibility
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
18
WORK BEHAVIOR 4 - DOCUMENT STORAGE
Scans and files documents into electronic filing systems or other locations as required. Determines when additional storage locations are needed and creates the paths and accesses as required.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience scanning and filing documents. I was responsible for maintaining the storage systems and determining the need for and creating additional storage locations.
- B. I have experience scanning and filing documents. I was responsible for maintaining the storage systems and provided recommendations for additional storage locations.
- C. I have experience scanning and filing documents.
- D. I have NO experience related to this work behavior.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience
- The actual duties you performed related to document storage
- The type(s) of storage locations your created or recommended
- Your level of responsibility
20
WORK BEHAVIOR 5 - CUSTOMER SERVICE/COMMUNICATION
Interacts with the public, employers, coworkers, or other personnel to gather information to promptly provide appropriate responses to inquiries, explain rules, regulations, policies and/or provide follow up with appropriate staff as necessary.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience receiving customer inquiries. I was responsible for answering questions and resolving concerns or issues.
- B. I have experience receiving customer inquiries. I was responsible for answering general questions but referred concerns or issues to someone else for resolution.
- C. I have successfully completed college-level coursework related to communications, public speaking, public relations, conflict resolution, or interviewing.
- D. I have NO experience or training related to this work behavior.
21
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience
- The actual duties you performed related to the customer service you provided
- Your level of responsibility
22
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
Required Question
Location: United, PA, US
Posted Date: 11/28/2024
Contact Information
| Contact | Human Resources State of Pennsylvania |
|---|