Product Operations Manager

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Opportunity:

Product operations play a critical role in the product life-cycle at BlinkRx, from ideation, to development, launch, growth and optimization. The team partners closely with product, engineering, and operations to improve the BlinkRx experience for both operators and patients. The primary function of this role is to execute and continuously improve processes leading up to a product launch, as well as evaluating user feedback on a daily basis. This domain’s scope includes prescription processing workflows, internal pharmacy services, and the patient’s digital experience.

This is a fully onsite role based in Robinson Township (Pittsburgh)

Responsibilities

• Embedded within the pharmacy operations team to become an advocate for their needs
• Become a product expert on the BlinkRx pharmacy operations workflow, which spans multiple product areas and services
• Improve product teams’ ability to resolve and prioritize issues
• Collect and analyze data from multiple sources to identify trends, insights, and impact to inform business decisions
• Program and project management strategy for multiple product areas - includes kickstarting 0 to 1 efforts, accelerating execution, and improving quality/outcomes for product goals
• Create and maintain detailed documentation on processes, and product features
• Leverage project management to ensure timely execution of features
• Ability to take analysis, and align on problem scoping and solutions with core users

Qualifications

• Analytical and deep SQL experience
• 6+ years of experience in product, strategy, operations, consulting or data analytics
• Ability to break down complex and ambiguous issues into component parts to develop solutions
• Experience communicating change management to cross-functional partners and stakeholders with the goal of maintaining alignment and transparency
• Experience in pivoting quickly, and adapting to business needs while communicating and informing a team of shifting priorities
• Previous healthcare or pharmacy software experience is a nice to have
• Must be located in or willing to relocate to Pittsburgh