Workshop Controller (office based)

MC Truck & Bus Ltd (part of the MC Group) is a successful and established truck dealer in the South of England. We operate several multi-franchised dealer points plus a dynamic rental business offering innovative business solutions to vehicle operators.

Shift Manager (Workshop Controller) Burgess Hill Depot

Office Based

Earlies

Monday Thursday6.00 am 2.45pm

Friday 6.00 am 3.00 pm

Lates

Monday Thursday1.30 pm 10.15 pm

Friday 11.00 am 8.00 pm

Saturday6.00 am 1.00 pm

An opportunity has arisen for a Shift Manager to join the team at the Burgess Hill depot (this is an office based role).This important and challenging role requires a self-motivated, ambitious & driven individual with excellent vehicle industry knowledge. Applying your knowledge of heavy vehicle mechanics you will effectively delegate technical work to the Workshop Technicians. You will be supported by a Shift Supervisor with the aim of managing, achieving & exceeding all customer expectations.Duties will include:-

Motivating and managing a shift of Technicians ensuring efficiency & productivity targets are met

Issuing work to Technicians appropriate to their skill set

Ensuring repair and service work is carried out to a high standard, monitoring quality

Ensuring workshop performance targets (GP, Efficiency, Productivity) and customer expectations are met

Obtaining the correct level of authority to carry out repairs

Maintaining & using the In-House Tranman system to obtain authority for In-House & MCR vehicles

Maintaining accurate paperwork in all areas

Processing job cards in a timely manner ensuring daily WIP targets are met

Liaising with customers and suppliers, dealing with customer queries and complaints

Monitor Volvo campaign completion

Maintaining and using the Volvo Dealer Point System fully

Ensuring staff follow Health & Safety procedures

To monitor adherence to Health & Safety in the workshop and take an active role in carrying out any improvements/action plans as required.

To succeed in this important and challenging role you will need to demonstrate;

Excellent organisational skills

Strong leadership and communication skills

The desire to provide the highest level of customer service

Good technical knowledge

Experience of running HGV or PSV workshops

Experience of managing people

Good IT skills

The ability to work under pressure

The successful candidate will be required to work alternating shifts:-

The top of the salary range is inclusive of a profit related bonus.

Benefits include: - 31 days holiday inclusive of bank holidays rising to 33 with service, company contributory auto enrolment pension, opportunities for professional development and career progression, a supportive and collaborative working environment and free life assurance.

How to apply

If you are passionate about HGV repair and maintenance and have the leadership skills to drive our workshop team to success please apply.

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