Customer Success Manager

Customer Success Manager

£40,000-£55,000 DOE plus bonus

Who we are?

Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our clients to make informed and long-term rewarding recruitment decisions.

As a Customer Success Manager, you'll be at the heart of our customer relationships, playing a vital role in their success. You'll work closely with clients to deliver an outstanding customer experience, driving product adoption and uncovering new growth opportunities. Your mission will be to build lasting partnerships, ensuring customer satisfaction, maximising retention, and turning clients into advocates who refer others to our brand.

About the role:

• Responsible for c30 customers, ranging from mid-market through to enterprise and government bodies
• Understand customer requirements and priorities, building long lasting, successful relationships
• Hold regular value review meetings, sharing insights and tracking goals
• Proactively solve problems and strengthen transparency
• Monitor order patterns to forecast income and use data to mitigate risk
• Collaborate across teams to resolve issues, improve retention, and share best practices
• Own the entire customer lifecycle, acting as a trusted advisor to ensure great outcomes
• Manage regulatory and legal risks through effective contract management
• Use specialist knowledge to advise and guide customers on compliance and industry regulation
• Stay up to date on industry trends, providing insight and education to clients

The must haves:

• Previous experience in customer success or growth account management roles
• Confident building and maintaining relationships with customers and clients
• A track record of delighting customers, expanding revenue, and mitigating customer churn
• Tech savvy with experience utilising software to manage account

The nice tohaves:

• Experience working within the HR/HR Tech space

Wed also love you to:

Ensure that the company values are reflected in your own work and behaviour:

Put People First

Own It

Be Curious

Succeed Together

Delight Your Customer

Whats in it for you:

Every member of our team at Verifile is valued, which is why we support their wellbeing fully with a range of benefits to help them thrive both inside and outside of work. Grouped around four priorities health, time, finances, and community, we dont have enough space to list them all, but it does include Holiday Trading, retail discounts, Life assurance, medical services, wellness programmes, fitness classes, gym discounts and much more!

Sound Exciting?

Please apply directly through the link attached and our recruitment team will be in touch.

** All our employees will be required to undergo background screening to BS7858 standards. **

Be Yourself: Were building a place where everyone feels comfortable and is empowered to bring their individuality to work. A place where everyone feels safe to share their experience and know that their individual voice will be heard, valued and respected. We value all cultures, backgrounds and experiences, and we truly believe that diversity drives creativity and innovation. Join our community and help us make the World a more honest and safe place to work.

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