Senior Property Manager

Pinnacle Group are looking for an experienced Senior Property Manager to provide a comprehensive housing management service for a large portfolio of properties within a new development. You will be joining our Affordable Housing team based in Birmingham. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

This is a customer facing role, the successful candidate will be an ambassador for the Pinnacle Group and our client. This role will be supported by a Property and Lettings Co-ordinator to deliver services to both the residents and client.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we're looking for

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

• Conduct all property management duties for the portfolio including full void turnaround from viewings, sign ups, mutual exchanges, processing renewals, arranging inventory and check out appointments, managing ASB, serving legal notices and attending court
• To carry out estate inspections ensuring all communal areas are inspected and be the main point of contact for all residents and key contractors.
• To work alongside the Technical Manager to ensure at all compliance is managed both efficiently and effectively at all times.
• To arrange and monitor defects, general repairs, estate services including cleaning, gardening and monthly PPM tasks.
• Develop and maintaining strong resident relationships and enhancing the customer experience.
• Managing and setting service charge budgets.

Key requirements:

• A good understanding and experience of Affordable rent unit management, residential lettings and the property industry and knowledge of housing legislation and current practice
• Possesses CIH / ARLA qualification or similar, or willing to undertake such qualifications
• Car user – travel to sites will be required
• Health and Safety Operations and compliance experience/knowledge.
• Excellent IT skills (Word and Excel) performance report writing skills
• To be flexible in delivering varied working hours on site to residents.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, depending on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

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