Customer Service Coordinator

Customer Service Coordinator

Full-time office working in Kidderminster

Working Hours: 37.5 hour working week, Mon-Fri 8am-4pm (30 minute lunch) with 1 day a week working 9am-5pm

Temp-perm opportunity

Pay Rate: £11.79 per hour with weekly pay

We are looking for an candidate with excellent organisational skills, who has a keen interest in the IT sector. If you have experience in stock allocation and working with a variety of systems, this could be the role for you!

DBS Check will be conducted for a successful candidate

Customer Service Coordinator - Duties & Responsibilities:

• Resolve tickets on time and maintain quality.
• Help the Service Owner with escalations and tasks.
• Join calls to assist with customer issues.
• Communicate directly with customers and businesses.
• Work with teams to resolve order issues and update customers.
• Attend Operational Huddles to support team communication.
• Provide first-line support via email and portal.

Customer Service Coordinator - Skills & Requirements:

• Proven administration and IT literacy, including proficiency in Microsoft Office.
• Ability to thrive in a target-driven environment while maintaining quality standards.
• Excellent customer service skills.
• High attention to detail and problem solving skills.

If you are available immediately and happy to work on a temporary contract, apply today!

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