Holidays Team Leader - Haywards Heath

We have an opportunity for a Team Leader to support our Holiday Cottage Cleaners at Nymans garden, Standen House and Sheffield Park and Gardens.

Duration: Permanent

Hours: Part-time, 15 hours per week. Your shifts will be split over Mon, Wed, Fri so you'll be on hand for any changeovers at the cottages. There may be a need to be on call on a Saturday, we have a rota for this but will discuss at interview. You'll be required to work Bank Holidays. Responsible for two changeovers in the week.

Salary: £12.00 per hour

Interviews: w/c 25 November 2024

Start Date: w/c 2 December 2024

Internally you'll be known as 'Holidays Operation Team Leader'

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

You'll induct new staff and support the provision of an efficient, effective and flexible service ensuring cover for changeovers, service cleans and house opening achieving very high standards of presentation; co-ordination of routine maintenance and repairs, and deal with customer queries in line with the NT Holidays Toolkit.

Health and Safety compliance and good environmental management is essential. You'll be familiar with working to risk assessments, COSHH procedures, accident reporting, and fire safety.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you have:

• practical experience in an operational role in a holiday operating environment
• a good understanding of necessary standards of housekeeping, presentation and maintenance
• some supervisory experience, good people skills, confidence dealing with a variety of situations including incidents and complaints

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.