Community Guide

Community Guide
Salary: £24,570 per annum + Benefits - Successful candidates are subject to our Development Progression Scale, as well as annual salary reviews

Based in Birmingham - Fixed Office Worker (some travel may be required)

The successful candidate will be responsible for delivering outreach services to participants by meeting them in the community or in their homes, providing interventions or additional contact following disengagement or a missed appointment, and when a service user is at risk of recall (RESET Programme)

What you will be doing?

• Apply a mix of holistic support & mentoring techniques to support participants, developing trust & positive relationships
• Assessing barriers & support participants to overcome them
• Maintain flexible, regular, relevant and meaningful contact with each participant, using means ranging from face-to-face, telephone, email, text or other appropriate means and record all contact

To be successful you will require;

• We encourage those with 'Lived experience' to apply
• Experience of working with vulnerable/challenging people; utilizing strong interpersonal skills supporting individuals with ever-changing complex needs
• Experience dealing with multiple people, having difficult conversations, providing tailored solutions relating to people with 'lived experience.
• Successful candidates must be non-judgmental, open-minded and honest when dealing with service-users

**We are encouraging recent graduates to apply, ideally with knowledge or the Justice System or Criminal Psychology**

At Ingeus, weve spent time listening to our employees to build our benefits package;

• 25 days annual leave plus bank holidays with the opportunity to salary trade extra
• EAP Support programme available 24/7 with access to 6 x counselling sessions
• Private Medical Insurance / Life assurance
• Up to two days each year dedicated to Community Giving (Volunteering)
• Eyecare vouchers with help to purchase new glasses
• Online discount shopping via Perks at Work
• Cycle to Work scheme
• Travel Season ticket loan
• Long Service Awards
• Access to Salary Finance; financial education and advice
• The opportunity to buy extra perks such as, critical Illness Cover, dental insurance

About Ingeus

Ingeus governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. We improve opportunities and help create strong societies where people have the independence, knowledge, and know-how to thrive. Were purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at

Please note, if we receive a high volume of applications, the role may be closed early.

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