Customer Experience Manager

Customer Experience Manager

We are a hugely successful and pioneering machinery manufacturer proud to be delivering innovative, bespoke solutions and turnkey systems to our customers all over the world. Due to continued growth, we are now seeking a high-calibre Customer Experience Manager who will manage the day to day operations of the commercial team, across both new sales and after care. The Customer Experience Manager will play a pivotal role in ensuring operational efficiency, maintaining focus on business objectives and fostering a high-performance culture within a team of 10 staff. In addition to managing the team, this role will be hands-on in executing tasks and driving key deliverables as well as collaborating closely with customers ensuring technical excellence and customer satisfaction.

We can offer an industry leading salary and benefits and invite applications from candidates with the following attributes:

• Proven leadership experience in managing commercial teams in a technical or engineering-based environment. Experience in the packaging, FMCG, food or beverage sectors is highly desirable.
• Excellent people management skills: Ability to mentor, develop, and motivate team members, ensuring accountability and high performance.
• Hands-on operational experience, with the ability to execute tasks while leading a team.
• Strong technical understanding, particularly related to mechanical or electrical engineering.
• Strong commercial skills: Able to manage complex sales processes, negotiate contracts, and develop commercially viable solutions for customers.
• Customer-focused: Able to engage effectively with customers, understand their challenges, and provide tailored solutions that add value to their business, experienced at translating technical concepts for non-technical audiences.

When applying for this role, please indicate your current salary (plus benefits package), minimum salary required, notice period and your reasons for wishing to move from your current company. Alliance Consulting is acting as an employment agency in this respect. Alliance Consulting specialise in the placement of engineers throughout the UK. By sending us your CV you are explicitly consenting to our processing of your personal data on a computer database and/or in manual files for the purpose of evaluating your application for employment. This processing will be carried out in accordance with the UK Data Protection Act 1998. By applying for this role you hereby consent to us submitting your CV to our client. If you do not wish your CV to be sent to our client then you must clearly state this to us. Equally, if there are any companies that you do not wish your CV to be sent to (for whatever reason), then please let us know of this when you apply.

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