National Contracts Manager

We are looking for a dedicated National Contract Manager to take overall responsibility for a high-profile, premium brand national contract across the UK and Republic of Ireland. This role will involve overseeing the delivery of services including Room Deep Cleans, Showerhead Sanitisations, and Reactive Cleaning for our clients.

You will also lead, develop, and mentor a team of 4 Field Service Managers, each responsible for managing 8-9 local teams to ensure seamless and high-quality service delivery.

The role reports to the Operations Director.

Duties and responsibilities

• Responsible for all matters relating to Health and Safety across the team and to ensure that work orders are completed in a safe manner.
• Maintain and update RAMS as per H&S standards.
• To ensure that all aspects of contracts are delivered in full, on time and to budget.
• To ensure that the contract is sufficiently resourced to deliver the issued work orders.
• Document processes in line with company/ISO standards.
• Management of all client/site escalations
• Conduct regular meetings and training for Field Service Managers.
• Perform required audits and compliance checks.
• Report on monthly contract status
• Responsible for managing productivity, performance, job completion and invoicing.
• Responsible for highlighting failures and ways to improve.
• Ensure vehicles, staff, and assets meet compliance.
• Liaise with equipment supplier to ensure all are serviced, repaired and PAT tested in line with purchase/service agreements
• Act as primary client contact for account management.
• Approve departmental invoices.
• Escalation point for the Field Service Managers

GCC Direct provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Women-led organization
• Inclusive of minority and disadvantaged groups
• LGBTQ+ friendly workplace
• Age-inclusive

The Company

GCC Facilities Management plc (GCC) delivers contract cleaning, planned preventative maintenance, reactive cleaning and quoted additional works to a wide range of industries across the UK. Our client base ranges from SMEs to FTSE 100 Companies. We also provide a range of complementary services including washroom services, feminine hygiene, clinical waste removal, window cleaning (inside and out), rapid-dry carpet cleaning, one-off deep cleans and body-spill clean-ups.

Our 800 strong, nationwide cleaning team of direct employees and sub-contractors supported by Area Managers based within 12 discrete regions provides high-quality and reliable cleaning to over 1800 clients through the use of NHS cleaning protocols, irrespective of the premises.

This is additional supported by our UK wide 40 Specialist Mobile Teams delivering programmed and reactive Legionella Compliance, ATEX/High Level Cleaning, Floor Maintenance, Upholstery Cleaning & Biohazard Clean Up services

GCC was founded in 1975 in Sutton, Surrey to provide quality contract cleaning solutions to commercial office premises in and around the London area. Over the last 45 years the company has grown and evolved to occupy a strong position within the UK contract cleaning sector.

GCC prides itself on delivering quality and service far in excess of industry benchmarks and we are proud to deliver 99.6% fulfilment nationwide, month on month which is far above the industry average. GCC became the first UK company to pass a simultaneous audit of ISO9001, ISO14001 and ISO45001 during September 2019.

GCC supports The Children's Trust - The UK's leading charity for children with brain injury.

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