Mobiles Administrator - Communications

Mobiles Administrator - Communications

High Wycombe, HP12 3BQ

£19,000 to £21,000 per annum DOE

Established since 1998, 5G Communications are a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a turnover in excess of £15m. Following a training period, the successful applicant will be responsible for supporting the smooth and seamless provision of mobile telecoms services to our existing customers, which will involve managing the process from contact with the customer through to full set up of the contracted service(s) to the customers satisfaction.

The Role

The day-to-day role will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLAs. The role will also involve the management, administration and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience with the Group service.

The role of the Mobiles Administrator will involve:

• Order management
• Service delivery
• Fault resolution
• Account set up
• Tracking orders
• Liaise with customers and suppliers

The Candidate

To be considered for this role, you will have the following skills and experience:

• Strong organisational skills
• Strong communicator at all levels (oral and written)
• Ability to multi-task
• Tact and diplomacy
• Excellent telephone manner
• Ability to meet deadlines
• Aptitude for following/adhering to procedures
• Ability to understand and carry out detailed instructions
• Numerate and literate

Experience, Education and Qualifications:

• Having worked within the mobiles industry would be preferable, but not essential as full training will be given.
• Minimum GCSE level Math's and English
• Proficient in the use of Microsoft Office and business IT systems

We are offering the following benefits:

• A competitive basic salary from £19,000 to £24,000 per annum DOE.
• Training and development plans.
• Staff bonuses and holiday incentives

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