Country House Manager

COUNTRY HOUSE MANAGER

Location: Thorns Hall, Cautley Road, Sedbergh, Cumbria, LA10 5LE

Contract: Permanent, Full Time

Salary: £28,870 - £30,870

Live in: Free live in accommodation inclusive of all bills, 3 meals per day, Laundry & Free wifi

Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support on Mental Health, Stress, Bereavement, Finances, Childcare and more | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses

About the role:

Our Sedbergh country house has 25 bedrooms, providing a serene retreat for up to 45 guests embarking on guided or self-guided tour holidays. As the Country House Manager, your role revolves around delivering an exceptional standard of guest service. Your responsibilities span various domains:

• Guest Service Excellence: Elevate guest experiences by overseeing every aspect of guest service.


• Kitchen Management: Take charge of the culinary experience, managing chefs to consistently deliver exceptional food quality within the established budgetary framework


• Front of House Management: Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas


• Property Maintenance and Appearance: Collaborate with Maintenance and properties team to monitor, report, and address internal and external repairs and property defects.


• Team Development & Culture: Foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house


• Centralised Support: Work with our central support teams including HR, Health & Safety, Finance and Sales

As an experienced Operations Manager your role encapsulates not just management but a commitment to creating an environment where every detail reflects the values of our Society and as a co-operative, where members are genuinely looked after.

What are we looking for?

We would love to hear from you if you have these essential skills:

• A commercial background in the Tourism or Hospitality industry. We are keen to hear from Hotel Managers, Country House Managers, Hotel General Managers or Hospitality Managers, who can showcase a track record of successful operational management within a hotel, country house, or similar establishment.

• Given the nature of our industry, flexibility is key. The role necessitates adaptability to varied working hours, particularly during evenings and weekends

About HF Holidays:

HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 16 country houses located in some of the UK’s best-loved national parks and National Landscapes.

Our Application Process:

To ensure a fair and unbiased evaluation process, we welcome candidates to submit their CVs without including personal identifying information that may reveal their identity. If successful, you will be invited to an online / face-to-face interview with our House Manager.

Equity and Diversity:

We recruit, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out under the Equalities Act 2010 or any other characteristic protected by law.

HF Holidays also provides reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws. We are a member of the Business Disability Forum, a Disability Confident Employer and we operate the Guaranteed Interview Scheme to those candidates who meet our essential criteria.