Duty Manager - Watford, London

Duty Manager - Watford, London

Job Type: Part Time - Permanent

Flip Out is the UK’s biggest and best adventure park company! We are currently recruiting for a devoted and diligent Duty Manager to join our park management team.

Job Overview

Our Duty Managers are responsible for the day to day operational and commercial success of the park. Ensuring the health, safety & wellbeing of our teams and guests is always your highest priority and that you “Create unforgettable experiences one guest at a time”.

Key Measure of Success

The maintenance and on-going improvement of the Company’s guest experience and feedback performance.

The rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, team member training, and operational performance monitoring.

Duties and Responsibilities

• Follow the parks opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform.


• Deliver accurate cash management summaries on a day to day basis


• Ensuring that the Health. Safety & Wellbeing of our guests & team members is always your highest priority.


• To manage the on-shift presentational standard of the park, acting on any issues and to report any recurrences to the Assistant General Manager and/or General Manager.


• Support the AGM & GM, when required, in all HR related matters ensuring the company's HR policies and procedures are followed precisely.


• Promptly manage any maintenance issues and report via the correct operational systems.


• To manage the operational deployment of the team on each shift, including the scheduling of break times and the rotation of allocated duties.


• To actively manage, as required and ‘in-the-moment’, any on-shift accident, incident, or other untoward occurrence, in compliance with the park’s operating procedures.


• Judge and assess whether any escalation is required in the management of any incidents, including any requirement to immediately notify the AGM/GM.


• Accurately record any incidents, including a clear date and timeline, a description of actions taken, and the collection of any records (including photographic) or witness statements etc.


• Our aim is to ‘Create unforgettable experiences one guest at a time” and therefore your ability to create a fun, energetic and exciting park is paramount and in your hands!


• To fulfil the role of Company Ambassador, both as a stakeholder in the Flip Out UK Group Store network, and also in leading & developing the park’s local community engagement programme.

The person we are looking for is:

• Friendly


• Lively


• Interactive


• Professional


• Outgoing


• Upbeat


• Team Player

So if you describe yourself using all of the above, you are in the right place!

Skills/Experience/Knowledge

• Someone who leads from the front and will be a role model to our team members.


• Someone who loves to train and coach their teams to success!


• Great communication and problem solving skills


• Great Health & Safety knowledge


• Good HR Knowledge


• Ability to work in a fast-paced, high pressure environment


• Previous Leisure Industry experience is a huge plus!


• Must have prior experience supervising/managing teams.

Working Conditions

We are looking for Duty Managers to join us on a 24 hour a week contract covering weekdays and weekends. You must have availability to work both Saturday & Sundays weekly. We often increase our Duty Manager hours up to 40 per week during peak periods.

Rates of Pay & Benefits

£12.20 per hour (same rate for overtime)

We have a portal offering huge discounts across the largest retailers and offering cashback too! We have an employee assistance programme where support is available 24 hours a day to help our team with any issues that may be facing. Recognition is massive for us and we regularly have cash and voucher incentives available for our top performers. We rigorously

look to develop our team and promote within - there are tonnes of progression opportunities across the business. We have lots to offer for your families too (we wouldn’t be a family entertainment business otherwise!) The list goes on!

Equality, Diversity & Inclusion

At Flip Out, we are the biggest and best adventure park company across the UK. We are committed to creating unforgettable experiences, that includes our employees too (in the best flipping way possible)! We thrive on creating the biggest and best diverse workforce, where everyone can come together and have fun and maybe even learn a flip or two. We are committed to offering equal employment opportunities to all, regardless of ethnicity,

ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.