Community Liaison Officer

About the Role

Our Community Liaison Officer team plays a huge part in helping us achieve our goals. Community engagement is at the heart of everything we do. Were obsessed with providing the best experience and customer service possible, making sure we communicate clearly to all residents in areas where we are planning to build our network.

Who are we looking for? Its pretty simple really. Youre someone who might have done sales or lead generation before but most importantly youve got experience engaging with customers in any sector.

Youre ambitious, motivated and happy to be out in the field every day. Youll spend your day on the streets of West Yorkshire engaging with local residents at their door in areas that we will soon be building in. This is a field-based role located in an area which stretches from Keighley and Bradford to Halifax, Brighouse and Elland. Youll be confident in communicating and letting them know more about who we are, what we do and how we can keep them up to date. As well as collecting customer data ready for when our broadband launches in their area.

About Us

Were brsk. Were customer obsessed and proud, but dont just take our word for it. Weve got a score of 4.7 on trust pilot with our customers showing you just how we go the extra mile.

Were a UK-based, award-winning full fibre broadband provider who are rolling out up to 2 gigabit per second broadband to homes across the UK. We have quickly become one of the fastest-growing alternative networks (Altnets) in the UK, already reaching over 700,000 homes.

What sets us apart? Our people do. Each team member has a voice and contributes to building our company. Our recent employee engagement scores are as high as 88%, indicating that our teams feel connected and empowered.

What will I be doing?

• Youll be engaging with residents door to door in areas where we plan to build our network.
• Capturing data to keep customers informed of our build process and any potential disruptions.
• Providing community engagement and brand awareness through your conversations with local residents.
• Helping to build our future network of customers.

Key Requirements

• Youll have a driving licence and access to a vehicle.
• Experience isnt needed, but if you have any customer focussed experience that would be great.
• Youre enthusiastic and outgoing with a desire to engage with the public.
• You have the ability to have good conversations with customers.
• Youll be working in a fast paced role so organisation and good time management is a must.

Salary and Benefits

• Salary: up to £27,360 including travel and tech allowance, plus bonuses
• Full time, permanent role
• Full training provided
• 26 days holiday plus bank holidays
• Birthday day off!
• Private healthcare
• Pension scheme

*Please Note: This field based role requires a driving licence and access to your own vehicle*

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