Area Manager

Area Manager – Cleaning & FM | London | Full Time | £37,000

At SM Cleaning & Support Services, we are committed to providing top tier cleaning and support solutions through excellence and innovation. Our mission is to provide clean, safe, and productive environments for our clients, guided by our core values of Sustainability, Mentorship, Accountability, Respect, and Teamwork (SMART).

We take pride in our high standards and meticulous attention to detail, which ensure that every project is completed precisely and carefully. We consistently strive to exceed our clients' expectations by incorporating sustainable practices and cultivating a mentoring and accountability culture.

Report to the Senior Operations Manager, you will ensure that the company's business objectives are achieved and that all contractual responsibilities are met. You will effectively manage and develop the operational team within the designated area and be responsible for cleaning client sites, and you will ensure that the highest quality standards are met.

You will support the development and management of the highest standard of cleaning to ensure client satisfaction and deliver to specification and work within agreed budgets, company policies and procedures.

What can we offer to you?

• Excellent basic salary
• Pension
• Transport
• Performance related bonus

Are you the right person for us?

• Effective verbal and written communication
• Previous Area Manager experience within the cleaning industry
• Excellent people management skills
• Outstanding communication and interpersonal skills effective at all levels
• Spanish speaking would be beneficial
• Ability to work under pressure
• Excellent organisation skills
• Ability to multi-task and prioritise workload.
• Committed, motivated and passionate about people and service delivery

What will your role as an Area Manager look like?

• Responsible for the work allocation to the cleaning team, keeping within the specified detail of the contracts
• Plan staff rotas and manage staff hours worked, sickness and annual leave to ensure staff are paid correctly
• Control and issue cleaning materials, ensuring stock rotation and safety in storage
• Carry out scheduled cleaning audits to monitor and manage operative's performance and adherence to Company standards as per the requirements of the contract
• Identify training needs and deliver training as required
• Ensure a professional image is always maintained by the P&A team
• Check the condition of the equipment, organise repairs/replacements as appropriate to ensure that all equipment is in safe working order, PAT tested and serviced
• Comply with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices hygiene, cleanliness, fire and COSHH
• Liaise with the clients on a regular basis. Manage the day-to-day procedures regarding inspections
• Efficiently deal with reactive situations whether client or employee generated, including taking action in the evenings or at weekends should the need arise
• Provide support where required as specified by P&A Management Team
• Prepare a weekly written report outlining status of sites, issues in relation to performance
• Attend monthly operations meetings at Head Office or as required
• Deputising as necessary to support the site and area management teams
• Assist with ensuring that the Ezitracker systems are maintained, kept up to date and used to their full capacity

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