Retail Team Leader - Warwick

***INTERNAL APPLICANTS ONLY PLEASE***

If you're interested in becoming a Retail Team Leader and have the appetite to engage with visitors and boost our retail potential, then you could be the person for this job.

Hours: 22.5 hours per week, average shift 9am - 5pm. Weekend work required.

Salary: £11.64 an hour

Duration: Permanent

Interview date: Wednesday 27th November, but flexible this week if needed

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Charlecote Park has two retail outlets, the Servants Hall Shop, and Avenue Plants Centre offering a different atmosphere and range of products in each space. Avenue Plants is an open sided barn and outdoor plant area with a seasonal offer of garden accessories, outdoor gear and plants. The Servants Hall Shop is within the historic house itself and ranged with home and fashion accessories, food, souvenirs and stationery.

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

You'll be required to support the day to day management of the property retail operation so that it is commercially successful and consistently exceeds our visitors expectations. You'll monitor stock and merchandise products to achieve stretching financial targets, leading by example when it comes to maximising our profitability and income.

You'll also supervise paid and voluntary retail staff and work effectively alongside colleagues elsewhere in the property to deliver great service to visitors, promoting and enhancing the property's sense of place.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

• Able to demonstrate strong customer service ethos

• Experience of working in a retail environment including selling and merchandising skills.

• Strong people skills enabling good relationships.

• Knowledge of retail best practice including selling and merchandising skills and effective space management.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.