Mencap
Service Manager - North Wales
Job Location
Llandudno, United Kingdom
Job Description
Job Advert
We are looking to recruit a passionate, committed and enthusiastic Service Manager to deliver vital lead a team to provide a customer-focussed, high quality service to people with a learning disability and their families. The position is full-time (37.5 hours) and will cover various services in the North Wales area.
The role can be challenging at times, so it is essential to have a positive mind-set with a desire to improve the lives of those with a learning disability. You will need to be quick thinking and have a positive can-do attitude.
Have you thought about working for Mencap?
Mencap is a leader in providing excellent support to people with a learning disability. Our vision is a world where people with a learning disability are valued equally, listened to and included.
Everyone wants a purposeful job - to do something really meaningful. Everything we do at Mencap keeps the people we support at the centre of what we do. To find out a bit more about what life as a Support Worker is like, please click here to watch a short video.
With us, it’s never ‘just a job’. In return for your hard work and passion, you can find real and meaningful work experience, access to some excellent benefits alongside our competitive pay. Click here to find out more about our Mencap benefits.
No two days are ever the same, sometimes they may be challenging, but they will always be positive so click apply now to be considered!
What does a Service Manager do?
The primary role of a Service Manager is to lead a team to provide a customer-focused, high quality service to people with a learning disability and their families. You will have a visible presence within your services. You will set standards for quality, inclusion and excellence. In collaboration with colleagues and stakeholders, your whole focus will be to change lives for the better.
The role has responsibilities that focus on three areas:
Quality, Leadership & Relationships
To deliver high quality, outcome focussed services, in accordance with Mencap’s systems and processes;
To take ownership of key tasks, be solution focussed, and ensure the team get things done and holds them accountable;
To manage the staff rota, effectively utilising IT systems, designated administrative support and staff team to complete routine and ad hoc administrative tasks in a timely, accurate manner:
To be a visible, inspirational leader and role model for your staff team, demonstrating our values and communicating appropriate attitudes and behaviours at all times and to motivate your teams to achieve excellence, making sure people with a learning disability are at the heart of everything we do;You will need to hold a valid, full UK driving licence as this is essential for the role. All roles are subject to an enhanced DBS check and suitable references, one of which, must be your most recent / current employer.
For more information please see the job description and additional tabs or you can call Tina Routledge on (phone number removed).
At Mencap Cymru, we are an equitable and inclusive organisation, and we know diversity fosters creativity, innovation and belonging. We are committed to become a fully Anti- Racist organisation where all colleagues can thrive and make Wales the best place to live if you have a learning disability or are a family carer. We encourage applications from candidates who are underrepresented in our workforce.
These include Welsh speaking candidates, those from Black, Asian and minority ethnic backgrounds and disabled people. We are also proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the directgov website.
Job ID: 32928
Benefits
As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.
24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
Service related sick pay when 6 month probation is completed
Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
Interest free season ticket loans
Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
Access to award winning training and development
*T&C's apply based on contract
About Mencap
At Mencap we work in partnership with people with a learning disability. We do this by providing high quality, flexible services that support people, including young adults, to live as independently as possible in their own homes and in the community.
Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist.
You’ll make new friends and feel inspired to reach your potential. We will ask a lot of you - but you’ll get back so much more. With us, it is never ‘just a job’.
In return for your hard work and passion, we can give you real meaning and purpose in your work
Location: Llandudno, GB
Posted Date: 11/27/2024
We are looking to recruit a passionate, committed and enthusiastic Service Manager to deliver vital lead a team to provide a customer-focussed, high quality service to people with a learning disability and their families. The position is full-time (37.5 hours) and will cover various services in the North Wales area.
The role can be challenging at times, so it is essential to have a positive mind-set with a desire to improve the lives of those with a learning disability. You will need to be quick thinking and have a positive can-do attitude.
Have you thought about working for Mencap?
Mencap is a leader in providing excellent support to people with a learning disability. Our vision is a world where people with a learning disability are valued equally, listened to and included.
Everyone wants a purposeful job - to do something really meaningful. Everything we do at Mencap keeps the people we support at the centre of what we do. To find out a bit more about what life as a Support Worker is like, please click here to watch a short video.
With us, it’s never ‘just a job’. In return for your hard work and passion, you can find real and meaningful work experience, access to some excellent benefits alongside our competitive pay. Click here to find out more about our Mencap benefits.
No two days are ever the same, sometimes they may be challenging, but they will always be positive so click apply now to be considered!
What does a Service Manager do?
The primary role of a Service Manager is to lead a team to provide a customer-focused, high quality service to people with a learning disability and their families. You will have a visible presence within your services. You will set standards for quality, inclusion and excellence. In collaboration with colleagues and stakeholders, your whole focus will be to change lives for the better.
The role has responsibilities that focus on three areas:
Quality, Leadership & Relationships
To deliver high quality, outcome focussed services, in accordance with Mencap’s systems and processes;
To take ownership of key tasks, be solution focussed, and ensure the team get things done and holds them accountable;
To manage the staff rota, effectively utilising IT systems, designated administrative support and staff team to complete routine and ad hoc administrative tasks in a timely, accurate manner:
To be a visible, inspirational leader and role model for your staff team, demonstrating our values and communicating appropriate attitudes and behaviours at all times and to motivate your teams to achieve excellence, making sure people with a learning disability are at the heart of everything we do;You will need to hold a valid, full UK driving licence as this is essential for the role. All roles are subject to an enhanced DBS check and suitable references, one of which, must be your most recent / current employer.
For more information please see the job description and additional tabs or you can call Tina Routledge on (phone number removed).
At Mencap Cymru, we are an equitable and inclusive organisation, and we know diversity fosters creativity, innovation and belonging. We are committed to become a fully Anti- Racist organisation where all colleagues can thrive and make Wales the best place to live if you have a learning disability or are a family carer. We encourage applications from candidates who are underrepresented in our workforce.
These include Welsh speaking candidates, those from Black, Asian and minority ethnic backgrounds and disabled people. We are also proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the directgov website.
Job ID: 32928
Benefits
As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.
24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
Service related sick pay when 6 month probation is completed
Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
Interest free season ticket loans
Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
Access to award winning training and development
*T&C's apply based on contract
About Mencap
At Mencap we work in partnership with people with a learning disability. We do this by providing high quality, flexible services that support people, including young adults, to live as independently as possible in their own homes and in the community.
Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist.
You’ll make new friends and feel inspired to reach your potential. We will ask a lot of you - but you’ll get back so much more. With us, it is never ‘just a job’.
In return for your hard work and passion, we can give you real meaning and purpose in your work
Location: Llandudno, GB
Posted Date: 11/27/2024
Contact Information
| Contact | Human Resources Mencap |
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